Supervisor, Convention Services

4 weeks ago

Colorado Springs, United States The Broadmoor Hotel Full time
Job Title: Convention Services Supervisor

Job Pay Range: $19.00 - $27.00 / per hour

*$19.00-$27.00 per hour based on $17.00-$19.00 per hour base wage + service charge paid per shift; historically, this position averages service commission earnings of $2.00-$8.00 per hour. Service charge will fluctuate based on time of year.

Job Summary:

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Convention Services Team, this position will support the banquet team, conference manager team and other hotel departments by supervising and assisting the Convention Services Set-up Crew team in the completion of all set-ups, breakdown and clean-up for meetings/events.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What you will be doing:
  • Supervise, assist and direct a crew of one to 12 employees.
  • Organize and supervise daily workload for the Set-up Crew.
  • Assign and direct the set-up duties relative to preparing for functions.
  • Assist Set-up Crew in physical set-up, cleaning and arrangement of tables and equipment.
  • Monitor and ensure all policies, procedures and regulations are followed.
  • Schedule breaks based on projected workload and according to federal law.
  • Inspect all function rooms and set-ups for cleanliness, damage, and accuracy. Check all rooms for completeness and ensure that rooms/function space is set-up to guest expectations and banquet event order/diagram directions.
  • Perform meeting room inspections and make/track work orders for repair.
  • Carry out instructions from Convention Services Manager and all Conference Managers.
  • Create and monitor staff schedule to ensure proper shift coverage.
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
  • Properly maintain, store and secure all departmental equipment.
  • Assist Manager with performance appraisals and disciplinary actions for Set-up Crew.
  • Assist placing orders with outside vendors and coordinate set-up/removal dates & times.
  • Monitor and report condition of property.
  • Operate equipment and vehicles.
  • Assist other departments as necessary.
  • Willingness to work in a fast-paced, team-oriented environment.
  • Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
  • Other duties as assigned.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:
  • High school diploma or general education degree (GED); prior guest services or administrative experience helpful; equivalent combination of education and experience will be considered.
  • The employee is occasionally required to lift/pull/push up to 50 pounds with assistance.
  • Enthusiastic, friendly, and energetic team member who works well with others
  • Strong interpersonal communication skills

*Reasonable accommodations will be made for individuals with disabilities*

Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
  • Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
  • Career Development - We invest in our employees As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.

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