Guest Services Agent

4 weeks ago

Las Vegas, United States The Mob Museum Full time

About the Museum:

The Mob Museum is a nonprofit museum with a mission of advancing the public understanding of organized crime's history and impact on American society. The Museum presents authentic stories about organized crime and law enforcement via interactive exhibits, original multi-media, one-of-a-kind artifacts, and dynamic programming.

The Mob Museum is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position Overview:

Guest Service Agents are responsible for a wide variety of public-facing initiatives geared towards facilitating and enhancing the overall guest experience. These initiatives include: guest welcome and ticketing operations, parking, souvenir photo, concessions, and general guest experience operations including sharing information on Museum events and programs, Las Vegas Downtown events, restaurants, entertainment, etc. Guest Service Agents may be assigned to some or all of such initiatives.

Experience/Qualifications:

+ Must be 18 years of age or older (21 years of age or older to work in concessions).

+ Outgoing and personable demeanor is required.

+ Comfort with public speaking and guest engagement is required.

+ Commitment to manifesting the Museum's Core Values is required.

+ Prior experience working with the public in a museum, cultural, or entertainment attraction is desired.

+ Familiarity with cash handling practices is preferred.

+ Prior experience with POS /ticketing systems is preferred.

+ Comfort working outdoors on occasion.

+ Able to take ownership of problematic situations using proper judgment to find possible solutions or alternatives while maintaining positive guest relationships.

+ Able to operate a computer, phone, or other office productivity machinery.

+ Able to stand for extended periods of time.

+ Passion for creating a world-class museum that is unrivaled in content and recognized for a truly outstanding guest experience.

+ Enthusiasm for working in an organization where flexibility, teamwork, and good humor are absolute necessities.

+ Able to work a varied scheduled, including: evenings, weekdays, weekends and holidays is preferred.

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