Legal Account Resolution Specialist- Legal Collector

4 weeks ago

Troy, United States Weltman, Weinberg & Reis Full time

Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting. They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-lawsuit, legal stage of collections; preparing files for additional legal action is an important responsibility in this role.

If you have a strong focus on customer service and are detail oriented combined with excellent technical skills, please read on and apply to be considered.

Responsibilities/Duties/Functions/Tasks:

* Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts.
* Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution.
* Calculates payment arrangements and negotiates settlements which may require supervisor/client approval.
* Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account.
* Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts.
* Obtains information to handle debit and check payments by phone.
* Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary.
* Makes decision for next activity on consumer file and monitors files for required documents.
* Follow-up to ensure all available options are utilized to achieve payment of debt.
* Meets minimum standards for daily calls, files worked and goals.
* Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements.
* Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line.
* Complete all required training applicable to assigned position.
* Additional duties as requested or required.

THE SCHEDULE: 8:00am - 4:45pm, Monday through Friday (No nights or weekends)

COMPENSATION AND BENEFITS:

* $17.00/hr. + Uncapped monthly bonus opportunities (average annual bonus is $13,500)
* Paid Time Off (PTO) - 16 days annually + 8 Company paid holidays
* Competitive benefits -- Medical, Rx, Dental, Vision, Life, and Disability Insurance after 30 days and 401(k)
* Promotional opportunities from within the firm
* Employee Perks Available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
* Earn incentives through monthly contests in a fun team environment
* Flexible Spending Account for Parking or Public Transportation
* Onsite fitness center (available to join)

QUALIFICATAIONS:

* High school diploma or general education degree (GED).
* 1-3 years relevant business experience or an equivalent combination of education, training, and experience.
* Type 30 wpm with accuracy.
* Consistently achieves 85%or better on monthly revenue goals.
* Knowledge of basic computer operation, including internet research.
* Maintains composure in difficult situations.
* Communicates effectively verbally and in writing.
* Hybrid Schedule potential after 6 months.
* Must pass background check and drug screen.

Weltman/WWR is an Equal Opportunity Employer committed to Excellence through Diversity

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