Service Manager

3 weeks ago

Fishers, United States Smart Care Equipment Solutions Full time

Join the industry leading Smart Care Equipment Solutions team as a Dispatch Service Manager. Supervise service delivery excellence by working directly with Regional Service Coordinators. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Regional Service Coordinator development opportunities.

What You Will Do:

* Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
* Daily work with RSCs on service efficiency, schedule adherence, and contracted service completion
* Participate in new Regional Service Coordinators (RSC) on-boarding and implementing/executing a training plan.
* Identifies the potential in an individual and aligns development activities to their abilities and talents
* Review RSC performance with the Operations Manager monthly to identify needed improvements.
* Manage daily work with RSCs on service efficiency, schedule adherence, and contracted service completion
* Work with Parts Department on parts issues, shipping, and delivery.
* Actively builds strong relationships with key stakeholders in the customer's organization
* Proactively works to manage customer relationships to effectively solve issues and demonstrate value

What is in it For You:

* Utilize leadership skills to support and lead a high-performing team
* Develop your skills in leading a workforce
* Become part of a field service support management team with advancement opportunities
* Competitive salary and benefits
* Access to best-in-class resources, and technology
* This position will be in Fishers, Indiana

Basic Qualifications:

Must meet one of the following:

* Associate degree and two years people management experience.
* A combination of Smart Care experience, people management or education experience equivalent to a Bachelor's Degree (1.5 years' experience = 1 year post-secondary education).

Must have the following:

* Must be able to read and write in English
* Immigration sponsorship not available for this role

Preferred Qualifications:

* Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.
* Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action.
* Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.
* Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.

About Smart Care Equipment Solutions:

Join the industry's largest independent service company specializing in preventive and round-the-clock service, repairs and parts for commercial cooking, refrigeration and warewashing equipment. The Smart Care Equipment Solutions team helps service customers across segments in the foodservice industry with scheduled maintenance programs and on-demand equipment repair 24/7/365. As part of the Smart Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

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