Customer Service Coordinator II

9 hours ago

Corning, United States CTG Full time

**Come join us and grow your career with CTG CTG has worked with this international, Fortune 500 end-client for over 15 years Apply with CTG for this exciting opportunity**

CTG's premier client has a contract assignment for a **Customer Service Coordinator II** .

**Type:** Contract

**Job Title:** **Customer Service Coordinator II**

**Location:** **Corning, NY**

***candidates must be able to commute and work onsite in Corning, NY***

**Work Hours:** 8am - 5pm onsite position (occasional overtime may be required)

**Pay:** Up to $20/hr

**Education:** HS diploma or GED. Two-year degree preferred.

**Description**

Supports the Customer Service team. Provides order management support to business customers (order entry, order maintenance, logistics, inventory review, price updates, etc.) and support metrics. Delivers professional, first line interface for customer correspondence including providing conflict resolution. Maintains records of customer profiles and prepares status reports. Position acts as a liaison between customer and business. Identify and act on supply issues to minimize impact to the customer. Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.

**Required Skills/Experience:**

+ Strong attention to detail, experienced at building relationships and working across many different areas.

+ Able to effectively manage multiple activities in a fast-paced environment.

+ Gathers information independently using established and well-defined procedures to problem solve, make decisions, and prioritize.

+ Ability to negotiate and resolve issues across multiple functions.

+ Demonstrates strong excel skills.

+ Consistently completes tasks with a high level of accuracy and professionalism and has very strong communications skills (both written and verbal).

**Desired Skills/Experience:**

+ PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system

+ Experience working with customers and freight forwarders.

+ Positive attitude, team player.

+ Enjoys being challenged and strives to improve processes.

**Desired/Required Soft Skills:**

+ Team player, clear and concise communications skills, patience, ability to remain calm in stressful situations, attentiveness and has a positive attitude, is dependable and punctual.

+ Preference will be given to candidates with 1+ year customer service experience and outstanding Microsoft Excel skills.

**Additional Information**

+ No third party resumes will be accepted

+ Drug testing and/or other employment-related inquiries may be conducted

+ CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

+ All interested individuals **MUST be able to work on a W2 Tax basis (no C2C or third party vendors)**

+ CTG is an Equal Employment Opportunity employer

+ CTG is an E-Verify Company

**To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Krista.Eckard** **@ctg.com** **.**

**About CTG**

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

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