Customer Service Coordinator II

2 days ago

Corning, United States JobRialto Full time
Job Summary:

Manage assigned domestic and international customers to execute error-free transactions. Receive, validate, and enter customer orders accurately and timely using both Optical Fiber's PeopleSoft (PS) and SAP order management systems. For export orders or NA orders sourced from an offshore location, creation of orders includes a sizable logistics component using 'Origin Manager'. Maintain existing and create new processes for all WW CS locations. Create and maintain ePOs for third-party vendors and ensure proper approvals. Approve all sold through' Client's invoices and review to confirm details are correct. Follow specific, detailed processes for orders shipping to designated locations, ensuring adherence to customs regulations. Assist other Optical Fiber Customer Service (CS) groups around the world as needed with their responsibilities. Create and issue credits/rebates for any fiber issues, price changes, etc., and update the RMA system to then close out RAs created for said credit/rebate. Build product and pricing knowledge to support the generation of an RFQ and quote. Use open order and shipment reports to ensure customers' Requested Ship Date and Client's Promise Date are adhered to and when they are not, take appropriate proactive actions. Track shipments to ensure they arrive to the customer when promised and implement corrective actions when necessary. Create and maintain customer profiles and buying agreements into COF and Corporate PeopleSoft systems and interact with COF Commercial Ops to ensure they remain current. Ensure OptoCommerce® Fiber Data Delivery (FDD) is available for all customer shipments when required. Respond to customer inquiries within 24 hours regarding order, FDD, and general product information. Build technical product knowledge to respond to customer inquiries and recommend fiber products based on customer requirements. Develop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, Freight Forwarders, and external customers. Work with customers and Commercial Ops to resolve all customer payment discrepancies. Take on project work as deemed necessary and/or participate on business teams as required. Support sales team as required with various analysis/reports.

Key Responsibilities:

• Manage assigned domestic and international customers to execute error-free transactions.

• Receive, validate, and enter customer orders accurately and timely using both Optical Fiber's PeopleSoft (PS) and SAP order management systems.

• For export orders or NA orders sourced from an offshore location, creation of orders includes a sizable logistics component using 'Origin Manager':

- Create templates in Origin Manager for each ship from location to each customer.

- Reference routing guide to select proper carriers and request new quotes from the Global Logistics Organization (GLO) team as needed.

- Gather all shipment weights/dims, customer details, and plant details to create bookings in Origin Manager.

• Maintain existing and create new processes for all WW CS locations.

• Create and maintain ePOs for third-party vendors and ensure proper approvals.

• Approve all 'sold through' Client's invoices and review to confirm details are correct.

• Follow specific, detailed processes for orders shipping to designated locations, ensuring adherence to customs regulations.

• Assist other Optical Fiber Customer Service (CS) groups around the world as needed with their responsibilities.

• Create and issue credits/rebates for any fiber issues, price changes, etc., and update the RMA system to then close out RAs created for said credit/rebate.

• Build product and pricing knowledge to support the generation of an RFQ and quote.

• Use open order and shipment reports to ensure customers' Requested Ship Date and Client's Promise Date are adhered to and when they are not, take appropriate proactive actions.

• Track shipments to ensure they arrive to the customer when promised and implement corrective actions when necessary.

• Create and maintain customer profiles and buying agreements into COF and Corporate PeopleSoft systems and interact with COF Commercial Ops to ensure they remain current.

• Ensure OptoCommerce® Fiber Data Delivery (FDD) is available for all customer shipments when required.

• Respond to customer inquiries within 24 hours regarding order, FDD, and general product information.

• Build technical product knowledge to respond to customer inquiries and recommend fiber products based on customer requirements.

• Develop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, Freight Forwarders, and external customers.

• Work with customers and Commercial Ops to resolve all customer payment discrepancies.

• Take on project work as deemed necessary and/or participate on business teams as required.

• Support sales team as required with various analysis/reports.

Required Qualifications:

• Associate degree minimum required.

• 2+ years of experience in Customer Service/Corporate environment.

• Exceptional attention to detail in every aspect of work.

• Effective task prioritization with ability to multi-task.

• Strong team skills and able to work in a highly dynamic environment.

• Outstanding verbal and/or written communication with the ability to express ideas clearly and precisely.

• Passionate about quality and customer focus.

• Strong organizational skills and solid problem-solving abilities.

• Proficient people skills.

• Proficient in Microsoft programs such as Outlook, Teams, Word, & SharePoint.

Desired Qualifications:

• Knowledge of both Optical Fiber's PeopleSoft and SAP order fulfillment systems, Optical Fiber's processes, and related Client's corporate processes.

• Proactively and positively supports change and can lead change when required.

• Motivated team player and works effectively in a close-knit team.

• Ability to manage and prioritize multiple tasks/projects.

• Proficient in Excel.

Soft Skills:

• Positive attitude.

• Results-oriented.

• High self-confidence.

• Takes initiative when opportunities arise.

Travel Requirements:

• Minimal to None. (Possible trips to US Plants or domestic customers when opportunity arises.)

Education: Bachelors DegreeLearn More

  • Customer Service Coordinator II

    3 weeks ago

    Corning, United States TalentBurst, Inc. Full time

    Job Title: Customer Service Coordinator II Location: Corning, NY (14831) Duration: 06+ Months Job Description Will be shortlisting top 15 candidates over to Manager when he returns from PTO on Monday, 12/2 Takes orders from customers and representatives. Responsibilities include: quoting prices, inventory levels, and delivery dates. Maintains database...

  • Customer Service Coordinator II

    2 days ago

    Corning, United States TalentBurst, Inc. Full time

    Job Title: Customer Service Coordinator II Location: Corning, NY (14831) Duration: 06+ Months Job Description Will be shortlisting top 15 candidates over to Manager when he returns from PTO on Monday, 12/2 Takes orders from customers and representatives. Responsibilities include: quoting prices, inventory levels, and delivery dates. Maintains database...

  • Customer Service Coordinator II

    14 hours ago

    Corning, United States Integrated Resources, Inc Full time

    Job Title: Customer Service Coordinator IILocation: Corning, NYContract: 6+ Months – 12+ Months (Contract with possible extension) Pay Range : $17 - $20/hr. on W2 Job Description:Day to Day Responsibilities:Manage assigned domestic and international customers to execute error free transactionsReceive, validate and enter customer orders accurately and...

  • Customer Service Coordinator II

    1 week ago

    Corning, New York, United States TalentBurst Full time

    TalentBurst is seeking a highly skilled Customer Service Coordinator II to join our team in Corning, NY.About the RoleWe are looking for a dedicated professional who can provide exceptional customer service and support to our global customers. As a Customer Service Coordinator II, you will be responsible for managing domestic and international customers,...

  • Customer Service Coordinator II

    6 days ago

    Corning, New York, United States TalentBurst Full time

    TalentBurst Job Opportunity: Customer Service Coordinator IIAre you a customer-focused professional seeking a challenging role with opportunities for growth and development? Look no further! TalentBurst is currently hiring a Customer Service Coordinator II to join our team in Corning, NY. This hybrid position offers the flexibility to work from home 2 days a...

  • Customer Service Coordinator II

    4 weeks ago

    Corning, United States Compunnel, Inc. Full time

    Job DescriptionJob DescriptionJob Summary:Manage assigned domestic and international customers to execute error-free transactions. Receive, validate, and enter customer orders accurately and timely using both Optical Fiber’s PeopleSoft (PS) and SAP order management systems. For export orders or NA orders sourced from an offshore location, creation of...

  • Customer Service Coordinator II

    2 days ago

    Corning, United States Compunnel Full time

    Job Summary:Manage assigned domestic and international customers to execute error-free transactions. Receive, validate, and enter customer orders accurately and timely using both Optical Fiber's PeopleSoft (PS) and SAP order management systems. For export orders or NA orders sourced from an offshore location, creation of orders includes a sizable logistics...

  • Customer Service Coordinator

    2 days ago

    Corning, United States Nesco Resource, LLC Full time

    Location: 100% onsite Takes orders from customers and representatives.Responsibilities include: quoting prices, inventory levels, and delivery dates. Maintains database records of customer profiles and prepares status reports. Position acts as a liaison between customer and business.Education: Associate degree preferred but not requiredExperience: 2+ years,...

  • Customer Service Coordinator

    2 days ago

    Corning, United States US Tech Solutions, Inc. Full time

    Duration: 12 month contract Job Description:Manage assigned domestic and international customers to execute error free transactionsReceive, validate and enter customer orders accurately and timely using both Optical Fiber’s PeopleSoft (PS) as well as Optical Fiber’s SAP order management systems (depending upon source location). For export orders or NA...

  • Customer Service Coordinator NY

    3 weeks ago

    Corning, United States Nesco Resource Full time

    Location: 100% onsite Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunityTakes orders from customers and representatives.Responsibilities include: quoting prices, inventory levels, and delivery dates. Maintains database records of customer profiles and prepares status reports. Position acts as a...

  • Customer Service Coordinator NY

    3 weeks ago

    Corning, United States Nesco Resource Full time

    Location: 100% onsite Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunityTakes orders from customers and representatives.Responsibilities include: quoting prices, inventory levels, and delivery dates. Maintains database records of customer profiles and prepares status reports. Position acts as a...

  • Customer Service Coordinator NY

    3 weeks ago

    corning, United States Nesco Resource Full time

    Location: 100% onsite Takes orders from customers and representatives.Responsibilities include: quoting prices, inventory levels, and delivery dates. Maintains database records of customer profiles and prepares status reports. Position acts as a liaison between customer and business.Education: Associate degree preferred but not requiredExperience: 2 years,...

  • Customer Service Coordinator NY

    2 weeks ago

    corning, United States Nesco Resource Full time

    Location: 100% onsite Takes orders from customers and representatives.Responsibilities include: quoting prices, inventory levels, and delivery dates. Maintains database records of customer profiles and prepares status reports. Position acts as a liaison between customer and business.Education: Associate degree preferred but not requiredExperience: 2 years,...

  • Global Customer Experience Coordinator

    1 week ago

    Corning, New York, United States Careers Integrated Resources Inc Full time

    Job OverviewCareers Integrated Resources Inc is seeking a highly skilled Global Customer Experience Coordinator to join our team.

  • Customer Service Representative

    3 weeks ago

    Corning, United States Compunnel Inc. Full time

    What We’re Looking For:Education: Associate Degree (minimum required)Experience: At least 2 years of experience in customer service or a corporate environment. We strongly prefer candidates who have experience in a similar role and are eager to bring their expertise to a global team.Your Responsibilities:Customer Success:Be the point of contact for...

  • Customer Service Representative

    3 weeks ago

    Corning, United States Compunnel Full time

    What Were Looking For: Education: Associate Degree (minimum required) Experience: At least 2 years of experience in customer service or a corporate environment. We strongly prefer candidates who have experience in a similar role and are eager to bring their expertise to a global team. Your Responsibilities: Customer Success: Be the point of contact for...

  • Customer Service Representative

    1 week ago

    Corning, New York, United States Mastech Digital Full time

    Job Title: Domestic and International Customer Support SpecialistAbout Us:Mastech Digital is a leading provider of digital transformation services, helping businesses navigate the ever-changing landscape of technology. Our team is passionate about delivering exceptional results and creating lasting relationships with our clients.Job Summary:We are seeking a...

  • Nesco Resource | Customer Service Coordinator NY | corning, ny

    1 week ago

    Corning, United States Nesco Resource Full time

    Location: 100% onsite Takes orders from customers and representatives.Responsibilities include: quoting prices, inventory levels, and delivery dates. Maintains database records of customer profiles and prepares status reports. Position acts as a liaison between customer and business.Education: Associate degree preferred but not requiredExperience: 2 years,...

  • Nesco Resource | Customer Service Coordinator NY | corning, ny

    2 weeks ago

    corning, United States Nesco Resource Full time

    Location: 100% onsite Takes orders from customers and representatives.Responsibilities include: quoting prices, inventory levels, and delivery dates. Maintains database records of customer profiles and prepares status reports. Position acts as a liaison between customer and business.Education: Associate degree preferred but not requiredExperience: 2 years,...

  • Customer Service Professional

    2 weeks ago

    Corning, New York, United States Compunnel Inc. Full time

    Job OverviewWe are seeking a highly skilled Customer Service Professional to join our team at Compunnel Inc. in the United States.This is a full-time position with an estimated salary of $65,000 per year.