Senior Client Solutions Associate

4 weeks ago

Philadelphia, United States GLG Full time
GLG is seeking Senior Associates for our healthcare focused Client Solutions team who have a strong interest in excelling at best-in-class client service in a performance-driven, merit-based, and team-oriented environment.

Our Client Solutions team is the engine driving GLG - the World's Insight Network. Senior Associates work directly with our clients - professionals at the world's top corporations, investment firms, management consultancies, and non-profits - connecting them with the right experts so they can act with the confidence to make great professional decisions.

Specific responsibilities include (but are not limited to):
  • Daily engagement with clients on a broad range of custom solutions including phone consultations, surveys and
    in-depth projects, events and teleconferences to creatively support the client and their business needs.
  • Running end to end project management of custom solutions for healthcare focused clients including but not limited to project scoping, project set-up, client and expert engagement, recruiting of new experts, vetting and highlighting experts, project follow up and compliance.
  • Full-cycle recruiting - sourcing leads, performing various types of outreach, and pitching GLG's business model
    to bring new experts into the network on specific client requests.
  • Maintaining accountability and responsibility for client projects and the overall client experience.
  • Collaborating with colleagues and other internal stakeholders to deliver on research needs to maximize commercial outcomes, grow revenue and ensure retention of existing accounts.
  • Adhering to and upholding GLG's compliance standards and company values to protect the integrity of client engagements.

As a Senior Associate, you will have the opportunity to:
  • Excel in a fast-paced, metrics-driven, highly collaborative, and challenging environment.
  • Communicate with clients focused on trending healthcare topics to assess and scope their learning needs.
  • Develop strong, transferable business skills - including client service excellence, written and oral communication, client and account management, time management, negotiation, critical thinking, project management, and the ability to achieve commercial targets.
  • Collaborate with colleagues on and across multiple internal teams to build and shape a business.
  • Support and mentor newer professionals.

An ideal candidate will have the following:
  • Bachelor's degree or higher in a related field required (e.g., Biology, Chemistry, Psychology, Healthcare Public Policy).
  • 1-3 years of post-graduate work experience in client-facing, partnerships, sales or account management roles.
  • Demonstrated experience in a healthcare or related field (e.g., clinical or research experience, healthcare technology, healthcare policy).
  • Desired but not required: Relevant experience working within the pharmaceutical, biotech, medical device, or life sciences sectors.
  • Insatiable desire to learn about trending healthcare topics.
  • Demonstrated performance and business judgment, in some or all the following areas:
    • Client service, project execution/management, or networking; and/or business development, relationship management, etc.
  • Superior communication (oral and written) and interpersonal skills.
  • Ability to work responsibly, both independently and collaboratively as needs warrant, in an ever-changing, and fast-paced team environment.
  • Appreciation for the role data and metrics play in growing a business successfully.
  • Receptive to close coaching and feedback.
  • Adaptive mindset showcasing the ability to think creatively about solutions.
  • Ability to multi-task and prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
  • Hustle and tenacity; demonstrating the ability to go above and beyond to delight clients.
  • Willingness to work flexible and extended hours (including evenings, and some holidays) outside of the traditional workday, as needed based on clients needs.

What We Offer

The base salary for this role is $61,000. This role is eligible for an uncapped performance-based incentive compensation.

Benefits: All U.S. GLGers also have access to benefits such as:
  • Comprehensive medical, dental and vision coverage effective on your first day of employment
  • Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
  • 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
  • Tuition reimbursement program for eligible courses including language skills courses
  • Paid parental leave, adoption and surrogacy reimbursement
  • Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
  • Other work perks and benefits available based on final job location

Working Environment: Flexible working arrangements typically requiring multiple days per week in office.

Compensation: GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.

#LI-Onsite

About GLG / Gerson Lehrman Group

GLG is the world's insight network. Our clients rely on GLG's global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world's best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world's largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG's industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company's culture.

To learn more, visit www.GLGinsights.com.

Gerson Lehrman Group, Inc. ("GLG") is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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