Call Center Rep 2nd Shift

4 weeks ago

Van Nuys, United States Reliable Roofing Full time
Job description

Professional Salesperson Wanted By Industry Leader
Excellent Pay- Excellent Career
Experience in home improvement, remodeling or construction a great plus

Construction company with a focus on roofing
Serving our customers for over 20 years
National Company with a strong local presence

Overview:

You will be responsible for closing sales on warm leads provided by the company. NO COLD CALLING.
We are looking for a professional, highly motivated, energetic, positive candidate with excellent communication skills

On-site location

Position is ONSITE in Van Nuys, CA 

Summary of Responsibilities

  • HIRING NOW – CALL CENTER REP FOR OUR HOME IMPROVEMENT COMPANY - PERFER EXPERIANCED 

  • Compensation:
    Starting at $18 hourly + EXCELLENT COMMISSION & BONUSES (based on performance)
    Full time and part time positions available
    Flexible schedule a must
    Work Remotely: No
    Job Type: Full-Time

    Job Types: Full-time, Part-time

    Salary: $18.00 - $20.00 per hour                                                                                              Seeking experienced, energetic, dedicated agents to join our team in our Valley Village Office

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Required Experience:

  • Strong interpersonal communication skills
  • Ability to close deals
  • Strong phone presence
  • Previous rehash experience highly desired


Responsibilities:

Summary of Responsibilities

  • Ability to develop a strong rapport with the customer and drive the appropriate conversions.
  • Ability to quickly identify customer needs and make appropriate decisions.
  • Demonstrate a high level of professionalism, even under stressful situations.
  • Multi-task
  • Ability to gain product knowledge quickly.

Required Experience:

  • We provide the leads; you make the calls.
    Must be comfortable in a fast-paced call center environment.
  • Expected to make 200-300 outbound calls daily.
  • Manage inbound and outbound customer calls in a timely manner
  • Identify customers’ needs and wants, give your best to clarify information
  • Recognize opportunities to upsell our products and services
  • Follow our company's communication “scripts”  
  • Update records of all conversations in our call center database in a comprehensible way
  • Build strong relationships with customers 
  • Follow our customer engagement strategy
  • Meet qualitative and quantitative target

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