VIP Guest Relations Agent

4 weeks ago

New Orleans, United States Virgin Hotels Full time

Who we are:

We love what we do and what we do is important We believe that everyone should leave feeling better this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.

Your mission:

Should you choose to accept it…

We want someone who thinks outside the box. Our Belief Statement starts with "We love what we do and what we do is important." Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn't a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We will listen, record and maintain continuous communication with all departments to monitor completion of all guest requests. All incoming calls will be answered warmly, efficiently and thoroughly so that each guest hangs up the phone feeling better.

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide "out of this world" customer service experience for our guests

* Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
* Maintain the Virgin "Tone of Voice," culture & level of standards set forth by the management team.
* Maintain complete knowledge of the following at all times.
* Hotel features/services, hours of operation.
* All room types, numbers, layout, décor, appointments & location.
* All room rates, special packages and promotions.
* Daily house count and expected arrivals/departures.
* Room availability status for any given day.
* Scheduled daily group activities.


* Use excellent communication skills with guests and staff including verbal, written and body language.
* Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
* Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
* Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
* Adhere to the following cashiering procedures:
* Process allowances
* Make change for guests
* Post charges
* Settle Room accounts
* Run closing reports
* Count bank at end of shift
* Complete designated cashier reports
* Drop Receipts
* Secure Bank


* Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
* Obtain an assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
* Communicate timely and in a responsive manner via digital device.
* Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
* Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.
* Deliver VIP arrival amenities and assist with room inspections for VIP arrivals
* Assist in carrying out the amenity program for VIPs and loyalty programs
* Proactively outreach to upcoming VIP guests and coordinate their stay as a concierge
* Audit incoming reservations and flag a VIP accordingly
* Communicate VIP arrivals with all departments and coordinate key components to ensure guest satisfaction
* Answer phones and assist with lobby greeting as directed by your supervisor
* Assist with guest recovery efforts
* Be creative and think outside the box to create memorable experiences for our guests.
* Work well on a team or independently while being accountable for work performed.
* Take, record and relay messages accurately, completely and legibly.
* Enthusiastically describe details of food dishes and beverages available in all F&B outlets.
* Complete all items on the shift checklist.
* Adhere to security procedures to ensure our guest's safety.
* Be a team player
* Highly organized, anticipating needs and over delivering wherever possible.
* Must be enthusiastic, passionate and possess a wicked sense of humor No wallflowers permitted

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have definitely come to the right place...

* High school or equivalent education required.
* Bachelors Degree preferred
* Ability to compute accurate mathematical calculations.
* Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
* Proficient MS Word, Excel, and PowerPoint
* Current, legal and unrestricted ability to work in The United States.
* Ability to work on nights, weekends and holidays

#LI-onsite

  • Guest Service Agent

    1 month ago

    New Orleans, Louisiana, United States French Quarter Guest Houses Full time

    Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and...

  • Guest Service Agent

    1 month ago

    New Orleans, Louisiana, United States French Quarter Guest Houses Full time

    Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and...

  • Guest Relations Manager

    1 week ago

    New York, United States Mandarin Oriental Hotel Group Full time

    Guest Relations Manager Apply now Position: Guest Relations Manager (Full time #539373) Property / Office: Mandarin Oriental, New York Location: New York, NY, United States The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most luxurious hotels, resorts and residences. Having grown from its Asian...

  • Guest Relations Manager

    4 hours ago

    New York, United States Mandarin Oriental Hotel Group Full time

    Guest Relations Manager Apply now Position: Guest Relations Manager (Full time #539373) Property / Office: Mandarin Oriental, New York Location: New York, NY, United States The Group Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most luxurious hotels, resorts and residences. Having grown from its Asian...

  • Guest Relations Agent

    1 week ago

    New York, United States The Mark Full time

    $31.05 per hour. We are currently looking for a Guest Relations Agent who is passionate about providing the highest level of service, a great communicator, and detail oriented: Report to the Director of Guest Relations and provide support with all Reservations & Guest Relations duties Handle all telephone inquiries with prompt courtesy, while applying the...

  • Guest Relations Agent

    1 week ago

    New York, United States The Mark Full time

    $31.05 per hour. We are currently looking for a Guest Relations Agent who is passionate about providing the highest level of service, a great communicator, and detail oriented: Report to the Director of Guest Relations and provide support with all Reservations & Guest Relations duties Handle all telephone inquiries with prompt courtesy, while applying the...

  • Guest Relations Agent

    6 hours ago

    New York, United States The Mark Full time

    $31.05 per hour. We are currently looking for a Guest Relations Agent who is passionate about providing the highest level of service, a great communicator, and detail oriented: Report to the Director of Guest Relations and provide support with all Reservations & Guest Relations duties Handle all telephone inquiries with prompt courtesy, while applying the...

  • Guest Relations Agent

    7 hours ago

    New York, United States The Mark Full time

    $31.05 per hour. We are currently looking for a Guest Relations Agent who is passionate about providing the highest level of service, a great communicator, and detail oriented: Report to the Director of Guest Relations and provide support with all Reservations & Guest Relations duties Handle all telephone inquiries with prompt courtesy, while applying the...

  • Guest Services Agent

    1 week ago

    New Orleans, United States HRI Development LLC Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONJob Title: Guest Service Agent Division: Front OfficeSupervision Exercised: NONESupervision Received: Front Office Supervisor and Front Office ManagerJOB SUMMARYCheck in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to...

  • Guest Services Agent

    5 hours ago

    New Orleans, United States HRI Development LLC Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONJob Title: Guest Service Agent Division: Front OfficeSupervision Exercised: NONESupervision Received: Front Office Supervisor and Front Office ManagerJOB SUMMARYCheck in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to...

  • Director of Guest Relations

    3 weeks ago

    New York, United States Moxy NYC Times Square Full time

    Company Overview: Moxy Hotels is a leading hospitality organization dedicated to providing exceptional guest experiences. We pride ourselves on delivering top-notch service and creating memorable moments for our Fun Hunters. As we continue to expand our operations, we are seeking a passionate and dynamic individual to join our team as the Director of Guest...

  • VIP Coordinator

    7 days ago

    New Orleans, United States Marriott International Full time

    Job DescriptionPOSITION SUMMARY Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request,...

  • Assistant Guest Relations Manager

    6 hours ago

    New York, United States Cipriani Full time

    **POSITION PURPOSE**: We are seeking a hospitality focused and organized individual to join our team as an Assistant Guest Relations Manager. The Assistant Guest Relations Manager plays a crucial role in being the face of the hotel, providing warm and professional guest greetings, and ensuring guest satisfaction during their stay. This position is...

  • Director of Guest Relations

    3 weeks ago

    New York, New York, United States Moxy NYC Times Square Full time

    Company Overview: Moxy Hotels is a leading hospitality organization dedicated to providing exceptional guest experiences. We pride ourselves on delivering top-notch service and creating memorable moments for our Fun Hunters. As we continue to expand our operations, we are seeking a passionate and dynamic individual to join our team as the Director of Guest...

  • Director of Guest Relations

    10 hours ago

    New York, New York, United States Moxy NYC Times Square Full time

    Company Overview: Moxy Hotels is a leading hospitality organization dedicated to providing exceptional guest experiences. We pride ourselves on delivering top-notch service and creating memorable moments for our Fun Hunters. As we continue to expand our operations, we are seeking a passionate and dynamic individual to join our team as the Director of Guest...

  • Guest Service Agent

    5 days ago

    New York, United States Flik Hospitality Group Full time

    **Salary**:$24 / Hour **Other Forms of Compensation**: **What makes FLIK click** - What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality....

  • Guest Service Agent

    4 weeks ago

    New Orleans, United States Sonesta International Hotels Corporation Full time

    Sonesta ES Suites New Orleans is looking for a Guest Services Agent (GSA). The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the Guest Service, Agent, Operations Manager, Service, Guest, Hotel, Retail

  • Guest Service Agent

    1 month ago

    New Orleans, United States J Hospitality Full time

    Job Type Full-time Description The Guest Service Agent has overall responsibility for efficiently and courteously handling the requests and transactions of the hotel guests in all Front Desk related functions. The incumbent must utilize available resources to provide excellent guest satisfaction. Required to meet or exceed productivity standards, taking...

  • Guest Service Agent

    8 hours ago

    New Orleans, United States J Hospitality Full time

    Job Type Full-time Description The Guest Service Agent has overall responsibility for efficiently and courteously handling the requests and transactions of the hotel guests in all Front Desk related functions. The incumbent must utilize available resources to provide excellent guest satisfaction. Required to meet or exceed productivity standards, taking...

  • Assistant Guest Relations Manager

    3 hours ago

    New York, United States Cipriani Full time

    Job DescriptionJob DescriptionPOSITION PURPOSE:  We are seeking a hospitality focused and organized individual to join our team as an Assistant Guest Relations Manager. The Assistant Guest Relations Manager plays a crucial role in being the face of the hotel, providing warm and professional guest greetings, and ensuring guest satisfaction during their...