Call Center Guest Services Agent

1 month ago

Louisville, United States Churchill Downs Inc. Full time

Our Guest Services team members have dynamic and energetic personalities, enjoy smiling, meeting people and making our guests happy. Agents are responsible for providing high level customer service to all guests who have an interest in Churchill Downs through various forms of contact. Service representatives will assist by interacting with current and potential guests to provide information to enhance the guest's overall experience and will encourage future return visits.

Team members will work approximately 30-35 hours per week (except during weeks including a premium race day, which could require additional hours). Must be able to work weekends, some evenings and holidays (including Thanksgiving Day) as assigned.

GENERAL 2024 LIVE RACING INFORMATION

2024 Spring Live Race Meet - April 27 through June 30

September Live Race Meet - September 12-29

Fall Live Race Meet - October 29 through December 1

ESSENTIAL FUNCTIONS

* Always present a guest-focused, professional and enthusiastic attitude toward resolving guest issues and answering questions.
* Discuss special event experience specifics with guests, communicate details, answer questions and note feedback for future improvement. Provide suggestions and feedback to improve the future overall guest experience.
* Respond to and resolve guest inquiries from various channels as assigned, including but not limited to phone calls, emails, Salesforce tickets and face-to-face inquiries in a prompt and professional manner by utilizing available resources and as assigned.
* Respond to guests and/or forward to appropriate personnel for follow-up as necessary. Identify and escalate priority issues and opportunities for improvement to management.
* Answer and log phone calls, assist guests with questions and issues, and direct inbound calls from very busy main call platform.
* Responsible for behaving in an exemplary manner at all times; to project a professional attitude, and not allow personal feelings or personal problems to interfere with providing impressive guest service.
* Ensure that all communication and correspondence with guests is courteous, sincere and professional. Be sure to always use a guest's name when possible.
* Assist with and perform various additional Guest Services and CDRT tasks and projects as required.
* Perform other duties as assigned.

REQUIREMENTS

* Must possess excellent guest service skills, communication skills, problem solving capability, and have the ability to handle multiple tasks simultaneously while in fluid work environment.
* Previous Call Center experience required.
* Prior experience working with the public in a guest services role and a working knowledge of the horse racing industry preferred.
* Experience using Salesforce a plus.
* Must be people-oriented with a dynamic and energetic personality.
* Must be a dependable team player.
* Must demonstrate initiative and self-motivation.
* Must be able to work flexible hours including weekends, some evenings and holidays.
* Computer knowledge: Microsoft Word, Outlook and Excel experience required.
* This position requires completion of a background check.

SUPERVISORY RESPONSIBILITIES

* None

  • Call Center Guest Services Agent

    1 month ago

    Louisville, United States Churchill Downs Incorporated Full time

    ** Call Center Guest Services Agent (Seasonal)** **Job Category****:** Customer Service **Requisition Number****:** CALLC006705 Showing 1 location **Job Details** **Description** ESSENTIAL FUNCTIONS * Present a guest-focused and enthusiastic attitude toward resolving guest issues and answering questions. * Answer and log phone calls, assist guests with...

  • Member Services Agent

    3 weeks ago

    Louisville, United States Rue Gilt Groupe Full time

    The Role: Member Services Agent (Call Center) Are you looking to work somewhere that your suggestions are heard, and you can help implement them? Do you love finding a good deal and you have a PASSION for FASHION? Do you have a friendly personality and are you driven by helping people? Do you want to work and collaborate with a fun, kind group of people from...

  • Member Services Agent

    3 weeks ago

    Louisville, United States Rue Gilt Groupe Full time

    The Role: Member Services Agent (Call Center) Are you looking to work somewhere that your suggestions are heard, and you can help implement them? Do you love finding a good deal and you have a PASSION for FASHION? Do you have a friendly personality and are you driven by helping people? Do you want to work and collaborate with a fun, kind group of people from...

  • Guest Service Agent

    4 weeks ago

    Louisville, United States Myriad Hotel Full time

    Job DescriptionJob DescriptionJob Title: Guest Service AgentCompensation: $16/hrMyriad Hotel is seeking a friendly and customer-focused Guest Service Agent to help create a welcoming and memorable experience for our guests by delivering personalized service and addressing their needs and inquiries.Free To Be, Inclusion & DiversityAs a purpose-led,...

  • Guest Services Agent

    6 days ago

    Louisville, United States Myriad Hotel Full time

    Job DescriptionJob DescriptionJob Title: Guest Service AgentCompensation: $16/hrSome of our awesome job perks!Weekly payHoliday payDiscounts on dining and room ratesDelicious family style meal every day!Free To Be, Inclusion & DiversityAs a purpose-led, performance-driven company, we strive to foster a culture of belonging based on respect, connection,...

  • Guest Service Agent

    1 week ago

    Louisville, United States Myriad Hotel Full time

    Job DescriptionJob DescriptionJob Title: Guest Service AgentCompensation: $16/hrMyriad Hotel is seeking a friendly and customer-focused Guest Service Agent to help create a welcoming and memorable experience for our guests by delivering personalized service and addressing their needs and inquiries.Free To Be, Inclusion & DiversityAs a purpose-led,...

  • Guest Service Agent Flex Shifts

    2 weeks ago

    Louisville, United States Stonebridge Companies Full time

    City, State: Louisville, Colorado The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service....

  • Guest Service Agent Flex Shifts

    1 week ago

    Louisville, United States Stonebridge Companies Full time

    City, State: Louisville, Colorado The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service....

  • Admissions Call Center

    2 weeks ago

    Louisville, United States Southern Baptist Theological Seminary Full time

    JOB TYPE: Part-timeJOB SUMMARY: The Enrollment Agent is primarily responsible for contacting prospective students via phone, replying to incoming admissions email inquiries, providing superior customer service, and aiding in enrollment needs. ESSENTIAL JOB FUNCTIONS: The employee in this position will have the following essential job functions: Make phone...

  • Admissions Call Center

    3 weeks ago

    Louisville, United States Southern Baptist Theological Seminary Full time

    JOB TYPE: Part-timeJOB SUMMARY: The Enrollment Agent is primarily responsible for contacting prospective students via phone, replying to incoming admissions email inquiries, providing superior customer service, and aiding in enrollment needs. ESSENTIAL JOB FUNCTIONS: The employee in this position will have the following essential job functions: Make phone...

  • Admissions Call Center

    1 week ago

    Louisville, United States Southern Baptist Theological Seminary Full time

    JOB TYPE: Part-timeJOB SUMMARY: The Enrollment Agent is primarily responsible for contacting prospective students via phone, replying to incoming admissions email inquiries, providing superior customer service, and aiding in enrollment needs. ESSENTIAL JOB FUNCTIONS: The employee in this position will have the following essential job functions: Make phone...

  • Admissions Call Center

    1 week ago

    Louisville, United States Southern Baptist Theological Seminary Full time

    JOB TYPE: Part-timeJOB SUMMARY: The Enrollment Agent is primarily responsible for contacting prospective students via phone, replying to incoming admissions email inquiries, providing superior customer service, and aiding in enrollment needs. ESSENTIAL JOB FUNCTIONS: The employee in this position will have the following essential job functions: Make phone...

  • Front Desk Agent

    3 weeks ago

    Louisville, United States The Galt House Hotel Full time

    Job Summary: We are seeking a Front Desk Agent to be the first point of contact for our hotel guests. The Front Desk Agent will greet guests, check them in/out, handle reservations, and provide information about services and amenities. Qualifications: * High school diploma or equivalent * Excellent communication and customer service skills * Proficiency...

  • Front Desk Agent

    2 months ago

    Louisville, United States Holiday Inn Express Louisville Airport Expo Center Full time

    DescriptionRole Responsibilities:As a Front Desk Agent you have the responsibility to give our guest the best hospitality experience they can have by assisting guest efficiently, courteously and professionally at all times: Maintain a high level of service and hospitality. Promptly and effectively deal with guest concerns or issues and see all are met to...

  • Front Desk Agent

    2 months ago

    Louisville, Kentucky, United States Holiday Inn Express Louisville Airport Expo Center Full time

    Role Responsibilities:As a Front Desk Agent you have the responsibility to give our guest the best hospitality experience they can have by assisting guest efficiently, courteously and professionally at all times:Maintain a high level of service and hospitality.Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in...

  • Medical Call Center Rep. Scheduler

    3 weeks ago

    Louisville, United States Baptist Healthcare System, Inc. Full time

    Job Description: Baptist Health Medical Group is looking for a Medical Call Center Rep. (Scheduler) to join our Oncology team at our Patient Connection Hub. This is the job you've been waiting for! In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient...

  • Medical Call Center Rep. Scheduler

    1 week ago

    Louisville, United States Baptist Healthcare System, Inc. Full time

    Job Description: Baptist Health Medical Group is looking for a Medical Call Center Rep. (Scheduler) to join our Oncology team at our Patient Connection Hub. This is the job you've been waiting for! In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient...

  • Front Desk Agent

    4 weeks ago

    Louisville, United States AJS Hotels Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking a Front Desk Agent to be the first point of contact for our hotel guests. The Front Desk Agent will greet guests, check them in/out, handle reservations, and provide information about services and amenities.Qualifications:- High school diploma or equivalent- Excellent communication and customer service...

  • Front Desk Agent

    1 month ago

    Louisville, United States Crestline Hotels & Resorts, Inc. Full time

    The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Front Desk, Agent

  • Call Center Rep

    2 weeks ago

    Louisville, United States Randstad USA Full time

    Do you love helping people and making a difference in their every day life? Would you like to  play a vital role in providing support to patients and healthcare providers? If you are experienced in responding to a high volume of phone calls, and other requests with the aim of meeting or exceeding service level goals? Then I would love to speak with you!  ...