Program Secretary

4 weeks ago

Peoria, United States Carle Foundation Hospital Full time

* Acts as the front door and receptionist for the unit/facility, promoting positive relationships.
* Greets visitors, physicians, patients, and staff promptly in a courteous, friendly, and receptive manner.
* Ensures that safety and privacy of patients and staff are top priority by monitoring closed circuit television cameras and allowing only appropriate individuals access into the unit/facility.
* Demonstrates thorough knowledge of HIPAA through actions such as asking visitors to sign-in, checking patient releases, etc.
* Displays warmth, concern and respect for those seeking assistance.
* Answers telephone timely, professionally, identifying unit, name, and title
* Establishes positive working relationships with other hospital departments and personnel.
* Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care.
* Communication with others is professional and respectful.
* Alerts staff to walk-in assessments in a discreet and expedient manner.
* Keeps reception area organized and neat.
* Prioritizes and accurately channels incoming and outgoing information
* Utilizes Technology accurately and efficiently.
* Skillfully and professionally answers incoming calls, transferring, coordinating and conferencing callers accordingly.
* Uses overhead paging system for emergent and non-emergent situations adhering to unit/facility policies
* Enters and scans patient documents into EMR system Prepares and enters survey and other assorted data into various spreadsheets for daily and monthly reports
* Understands and is knowledgeable of computer downtime procedures.
* Enters, modifies, and corrects patient changes as appropriate.
* Prints/copies materials for office staff as requested.
* Proficiently operates and is able to trouble-shoot fax machine and printer.
* Performs activities efficiently and accurately to facilitate quality patient care and to ensure a safe and efficiently operating unit.
* Accurately utilizes supply ordering, seeking to promote efficient and cost-effective measures wherever possible.
* Responds appropriately to unit emergencies and alerts.
* File/scans reports from printer/fax,
* Maintains flexibility and is able to adapt to rapidly changing environment and work volume.
* Attends and participates in daily safety huddles.
* Attends and participates in unit committees, staff meetings.
* Submits work orders for repairs or cleaning of unit/facility as needed.
* Adheres to Infection Prevention & Safety policies.
* Performs extra duties as requested.

To facilitate the activities of the unit/facility through the effective performance of receptionist, transcriptionist, and clerical processes. Acts as the front door to the unit/facility, managing information, and connecting physicians, staff, patients, and visitors with appropriate resources. May also fill some duties of a Program Technician.

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