Assistant Event Services Manager

4 weeks ago

Houston, United States Marriott International Full time

Job Number 24078713

Job Category Event Management

Location Marriott Marquis Houston, 1777 Walker Street, Houston, Texas, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

Entry level management position that assists in leading the catering service staff while personally assisting in the set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates expected performance and trains staff in processes. Assists in managing financial and administrative duties.

CANDIDATE PROFILE

Education and Experience

* High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Event Services and Operations

* Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
* Conducts room function inspections prior to each event to ensure the room is set according to specifications.
* Maintains up to date attendance log for Event Service employees.
* Delegates tasks to ensure room sets are "on time" and meet Event Service Standards.
* Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy jars, water pitchers/bottled water) and other controllable supplies.
* Ensures candy rotation on all meeting room sets (if applicable).
* Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
* Attends pre-event meetings as needed to understand group needs.
* Communicates critical information to Event Service Team.
* Maintains cleanliness and sanitation standards in all banquet operation areas.

Ensuring and Providing Exceptional Customer Service

* Sets a positive example for guest relations.
* Interacts with guests to obtain feedback on product quality and service levels.
* Responds to and handles guest problems and complaints.
* Empowers employees to provide excellent customer service.
* Observes service behaviors of employees and provides feedback to individuals.
* Strives to improve service performance.
* Participates in the development and implementation of corrective action plans.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Understands the impact Event Services has on the overall success of an event and manages activities to maximize customer satisfaction.

Conducting Human Resources Activities

* Schedules employees to ensure shift coverage and meet business demands and productivity goals.
* Participates in monthly department meetings with Event Service staff.
* Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
* Uses a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
* Attends and participates in all pertinent meetings.
* Assists Event Service Manager in establishing guidelines so employees understand expectations and parameters.
* Reviews comment cards and guest satisfaction results with employees.
* Leads shifts and actively participates in the servicing of events.

The hourly pay range for this position is $23.56 to $26.44. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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