FT Assistant Manager Customer Service
1 day ago
Job Requisition: 281533_external_USA-VA-Richmond
Address: USA-VA-Richmond-1288 Concord Ave
Store Code: Store 00514 Front End (7211664)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
DUTIES AND RESPONSIBILITIES
• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned
QUALIFICATIONS
• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \
-
FT Assistant Manager Customer Service
3 days ago
Richmond, United States Food Lion Full timeCategory/Area of Expertise: Retail OperationsJob Requisition: 381372_external_USA-VA-Richmond Address: USA-VA-Richmond-6425 Iron Bridge Place Store Code: Store 00271 Front End (7208274) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...
-
FT Assistant Manager Customer Service
1 day ago
Richmond, United States Food Lion Full timeCategory/Area of Expertise: Retail OperationsJob Requisition: 381372_external_USA-VA-Richmond Address: USA-VA-Richmond-6425 Iron Bridge Place Store Code: Store 00271 Front End (7208274) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...
-
FT Customer Service Leader
4 months ago
Richmond, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 313279_external_USA-VA-Richmond Address: USA-VA-Richmond-1288 Concord Ave Store Code: Store 00514 Front End (7211664) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...
-
Ft ASSISTANT STORE MANAGER
1 day ago
Richmond, United States Family Dollar Full timeStore Family Dollar **General Summary** **:** Work where you love to shop! Family Dollar is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today. We offer generous benefits, flexible work schedules and the ability to work today and get paid tomorrow. As a Family Dollar Assistant Store Manager you will be...
-
Ft ASSISTANT STORE MANAGER
1 day ago
Richmond, United States Dollar Tree Full timeStore Family Dollar General Summary: Work where you love to shop! Family Dollar is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today. We offer generous benefits, flexible work schedules and the ability to work today and get paid tomorrow. As a Family Dollar Assistant Store Manager you will be...
-
Customer Service
2 weeks ago
Richmond, United States CubeSmart Self Storage Full timeSelf Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance. The Assistant Property Manager is responsible for. Customer Service: Developing customer relationships b Customer Service, Retail, Customer, Storage, Property
-
FT Food Service Worker
1 month ago
Richmond, United States Cura LLC Full timeFT Food Service Worker Job Reference Number: 24175 Employment Type: Full-Time, Onsite Segment: Healthcare Brand: Cura-Hospitality State: Illinois (US-IL) Why work for Cura Hospitality? No Late-Night Shifts! Weekly Pay! Free meals! Work/Life Balance! Competitive Benefits Package! Employee Referral Bonus! Tuition Reimbursement! 401K & Company Match! Elior...
-
Customer Service Manager
1 week ago
Richmond, California, United States Burlington Coat Factory Corporation Full timeJob Description:We're opening more stores nationwide to provide you with even more locations to enjoy our amazing prices on the brands and styles you love. As a Retail Front End Supervisor, you'll play a crucial role in ensuring that our customers receive exceptional service and that our store operations run smoothly. In this dynamic role, you'll supervise...
-
Customer Service Manager
2 weeks ago
Richmond, Virginia, United States Morrison Healthcare Full timeJob OverviewMorrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems.We are seeking an experienced Customer Service Manager for our team, responsible for assisting in the successful operation and customer service of the food service department.
-
Customer Service
1 month ago
Richmond, United States PeopleShare Inc Full timePower Up Your Career - Transform Leads into Wins with Our Inside Sales Team! PeopleShare is looking for stellar individuals to join our clients customer service team in Richmond VA! Job Details for Customer Servcie Representative (Inside Sales): Schedule: Monday - Friday 8:00am - 5:00pm Pay: $22.00 - $24.00/hour Temp to Hire Job Responsibilities &...
-
Customer Service
5 days ago
Richmond, United States PeopleShare Full timePower Up Your Career - Transform Leads into Wins with Our Inside Sales Team!PeopleShare is looking for stellar individuals to join our clients customer service team in Richmond VA!Job Details for Customer Servcie Representative (Inside Sales):Schedule: Monday - Friday8:00am - 5:00pmPay: $22.00 - $24.00/hour Temp to HireJob Responsibilities & Description for...
-
Customer Service
1 day ago
Richmond, United States PeopleShare Full timePower Up Your Career - Transform Leads into Wins with Our Inside Sales Team!PeopleShare is looking for stellar individuals to join our clients customer service team in Richmond VA!Job Details for Customer Servcie Representative (Inside Sales):Schedule: Monday - Friday8:00am - 5:00pmPay: $22.00 - $24.00/hour Temp to HireJob Responsibilities & Description for...
-
Customer Service
3 weeks ago
Richmond, United States PeopleShare Inc Full timePower Up Your Career - Transform Leads into Wins with Our Inside Sales Team!PeopleShare is looking for stellar individuals to join our clients customer service team in Richmond VA!Job Details for Customer Servcie Representative (Inside Sales): Schedule: Monday - Friday 8:00am - 5:00pm Pay: $22.00 - $24.00/hour Temp to Hire Job Responsibilities &...
-
Customer Service
1 month ago
Richmond, United States PeopleShare Full timePower Up Your Career – Transform Leads into Wins with Our Inside Sales Team!PeopleShare is looking for stellar individuals to join our clients customer service team in Richmond VA!Job Details for Customer Servcie Representative (Inside Sales):Schedule: Monday - Friday8:00am - 5:00pmPay: $22.00 - $24.00/hour Temp to HireJob Responsibilities & Description...
-
Customer Service
1 month ago
Richmond, United States PeopleShare Inc Full timePower Up Your Career - Transform Leads into Wins with Our Inside Sales Team!PeopleShare is looking for stellar individuals to join our clients customer service team in Richmond VA!Job Details for Customer Servcie Representative (Inside Sales): Schedule: Monday - Friday 8:00am - 5:00pm Pay: $22.00 - $24.00/hour Temp to Hire Job Responsibilities &...
-
Customer Service
1 day ago
Richmond, United States PeopleShare Inc Full timeDrive your career forward as a Title Clerk - Where every detail shifts into place!PeopleShare is looking for motivated individuals to join our Team as a Title Clerk in Richmond, VA!Title Clerk / Customer Servcie Representative Job Details: Schedule: M-F 8:30am - 5:00pm Pay Rate: $20 - $25 hr Temp to hire Title Clerk / Customer Servcie Representative Job...
-
Customer Service
19 hours ago
Richmond, United States PeopleShare Full timeDrive your career forward as a Title Clerk – Where every detail shifts into place! PeopleShare is looking for motivated individuals to join our Team as a Title Clerk in Richmond, VA!Title Clerk / Customer Servcie Representative Job Details:Schedule: M-F 8:30am - 5:00pmPay Rate: $20 - $25 hrTemp to hireTitle Clerk / Customer Servcie Representative Job...
-
Customer Service/Keyholder
8 months ago
Richmond, United States CubeSmart Self Storage Full timeSelf Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance. The Assistant Property Manager is responsible for. Customer Service: Developing customer relationships b Customer Service, Keyholder, Customer, Retail, Storage, Property
-
PT Customer Service Leader
2 weeks ago
Richmond, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 378147_external_USA-VA-Richmond Address: USA-VA-Richmond-5702 Jefferson Davis Hwy Store Code: Store 01172 Front End (7219280) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...
-
Customer Service Representative
1 month ago
Richmond, United States Vandor Corporation Full timeSUMMARY: The Customer Service Representative assists customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure excellent service standards and maintain high customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: ...
