Work Management Specialist I or II

3 weeks ago

Apopka, United States Duke Energy Corporation Full time

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.

Job Summary

This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Power Grid Operations while working within the parameters of established processes and standards. This position will provide Zone support to support North central and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Responsibilities

Provides quality customer service and support to Power Grid Operations

* Job task will include but not limited to: processing Business Process Exception Management cases (BPEMs), pulling customer lists and launching automated calls from our planned outage portal, processing damage billing claims, creating locates and provide follow ups for Fasttrack reporting.


* Efficiently uses available tools or systems to effectively communicate reliability details to external customers


* Monitors various reports to ensure process adherence to achieve customer-related goals


* Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends


* Takes ownership of customer issues and problems until resolved, requesting assistance as needed.


* Facilitates communication between internal and external customers


* Reports job status details to operation center personnel and others as requested


* Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations


* Ensures work is scheduled and executed timely


* Assist with preliminary research and root cause analysis for customer issues


* Collaborates with other work groups to ensure desired customer experience


* Professional and courteous in all contacts



Cost Management

* Applies correct general ledger accounting in all work related applications and functions within area of responsibility.


* Assist in reconciling work order materials, labor, and equipment to represent actual field construction


* Assist in resolving errors and prepares for close-out of construction work orders in work management system,


* Developing skill sets to report units of property to asset accounting accurately


* Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines


* Creates appropriate work order to complete follow-up work



Reliability

* Prepares for and provides emergency restoration support as needed


* Supports the Power Grid Operations reliability programs or processes using appropriate work management applications



EE Engagement/Safety

* Supports human performance safety culture through active participation in safety meetings


* Follows ergonomics and office safety guidelines


* Supports corporate initiatives


* Demonstrates a commitment to continuous learning and development



Required/Basic Qualifications

Note: This posting is for one open position. Dependent on relative experience, the level to which a candidate is aligned is outlined below.

Work Management Specialist I

* High school diploma/GED



Work Management Specialist II

* High school diploma/GED


* In addition to required diploma, two (2) years minimum of related work experience



Desired Qualifications

* Possesses a general knowledge of applications used in PGO Operations


* Prior customer service experience


* Prior knowledge of Locates (811) a plus


* Demonstrates excellent customer skills


* Possesses effective written and verbal communication and interpersonal skills


* Collaborates effectively in a team environment


* Demonstrates knowledge of Microsoft Office software


* Exhibits flexibility and dependability during normal work schedule and emergency storm restoration


* Effectively manages stressful situations


* One to three years of providing customer service support


* Proficient in Microsoft Office software


* Knowledgeable of Delivery Operations processes and work management and related computer applications



Working Conditions

* M - F, 7am - 5pm


* Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.


* 2-3 days in the office per week (set days), during training period required to be in office 4-5 days per week



Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Tuesday, May 14, 2024

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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