Customer Service Rep I

1 day ago


Elk Grove Village, United States CRG Corporation Full time
Customer Service Representative
Summary: Our transformative logistics client is currently seeking a Customer Service Representative in the Elk Grove Village, IL area. As a Customer Service Representative, you will be responsible for ensuring exceptional service delivery to customers, business partners, and drivers. You will play a key role in monitoring deliveries, addressing customer concerns, and resolving issues to meet our commitments and exceed customer expectations.

Location: Elk Grove Village, IL
Duration: 26 Weeks
Pay Rate: $18.00 per hour
Shift Hours: Monday - Saturday, 7:00 AM - 7:00 PM

Responsibilities:
  • Assist customers and business partners through phone and email communication, providing timely and accurate support.
  • Professionally handle customer complaints and inquiries, ensuring issues are resolved in a calm and efficient manner.
  • Diagnose, assess, and resolve customer issues related to deliveries, orders, and services.
  • Monitor and track the progress of delivery routes, ensuring timely and accurate completion of services.
  • Scan haul-away pods and verify stamps to ensure proper documentation and tracking.
  • Process order changes, cancellations, and updates to ensure customers' needs are met promptly.
Qualifications:
  • Proficiency in Microsoft Office programs (e.g., MS Project, Word, Excel, PowerPoint).
  • High school diploma or equivalent.
  • At least 1 year of related experience, preferably in a call center or customer service environment.
Category Code: JN003

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