Customer Service Representative

23 hours ago

Elk Grove Village, United States Mr. Rooter of Cook County Full time

***We are seeking individuals that are on time to work, do not have an attendance issue, have a positive attitude and a loyal personality towards the employer , someone that is willing to learn , teach others and take feedback , someone that has a friendly customer service phone voice .  We are seeking entry level or experienced customer representatives for our office ***

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.  

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

  • Receive incoming calls in professional and courteous manner
  • Prioritize and coordinate the scheduling of services
  • Coordinate delays in schedule with customers and service technicians
  • Use customer development techniques to solicit work through phone, email, mail and personal customer contacts  
  • Perform other duties as needed which may include cross-training in related positions

Job Requirements:

  • Minimum two years admin experience
  • Strong written and verbal communication skills  
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently

Benefits: Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up


*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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