Mortgage Collection Specialist
4 weeks ago
Primary Purpose: This position will generate borrower phone calls regarding outstanding delinquent mortgage loans and seek resolution to the delinquency.
Principal Duties and Responsibilities:
* Contact mortgage borrowers via telephone and written or electronic communication using a manual list while obtaining all of the necessary permissions.
* Transfer phone calls to other Servicing departments when appropriate to assist the borrowers with other mortgage related questions or concerns.
* Record information about the financial status of borrowers and the status of collection efforts.
* Arrange for debt repayment or establish repayment schedules based on the borrower's financial situation.
* Responsible for complying with federal, state and local regulations pertaining to real estate collections, foreclosure and bankruptcy practices.
* Collectors will be responsible for inputting results of conversations into the Fiserv Loan Serv platform.
* Responsible for obtaining the appropriate compliance training including Fair Debt Collection Practices Act, Telephone Consumer Protection Act, Information Security, etc.
Job Specifications:
* Excellent verbal and written communication skills
* Proficient in the use of Microsoft office and their associated suite of product
* Ability to multi-task while meeting strict deadlines
* Outstanding time management
* Sound decision making skills
#LI-DM1
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