WIC Client Services Associate

1 month ago

Forest Glen, United States CCI Health & Wellness Services Full time

CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.

POSITION SUMMARY:

The WIC Client Services Associate assists with the delivery of WIC services at a CCI-WIC Center site to assure the provision of high-quality, cost-efficient, culturally sensitive services that comply with all Federal, State, and local agency policies and procedures.

This position will be remote upon completion of onboarding and onsite training.

KEY FUNCTIONS & RESPONSIBILITIES

* Collects internal and external referrals and schedules appointments following established scheduling policies.
* Makes appointments and transfers according to established policies.
* Makes initial, and assists in making return appointments, confirming the participant's current address, and phone number, and updates the computer system, as necessary.
* Answers the telephone promptly, refers calls to the appropriate area, and identifies and refers to urgent calls correctly. Accurately communicates phone messages, as needed.
* Participates in nutrition class activities as directed.
* Participates in outreach activities as directed.
* Always checks voicemail at least every 2 hours and returns all messages when received.
* Accurately performs daily data entry.
* Performs computer record file maintenance and updates in a timely manner.
* Properly maintains computers, printers, and other office equipment.
* Provides complete information on the certifying process.
* Solicits and addresses participants' questions.
* Provides correct information on WIC foods and vendors.
* Provides correct information on the proper use of eWIC benefits.
* Current CPR certification.
* Working on-site is an essential duty for the job.
* Perform other duties as assigned.

MINIMUM QUALIFICATFIONS:

* A high school diploma or GED.
* Experience in health or human service delivery providing client information, referral services, or performing eligibility determination, intake procedures, or client screening.
* Bilingual (English/Spanish) preferred.
* Must possess excellent communication and interpersonal skills to greet participants over the phone, and direct them accordingly.
* Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
* Ability to read and write to update participant information/forms, and accurately communicate phone messages, and respond to visitors and callers as needed.

WHY WORK AT CCI?

* Extensive benefits plan
* Generous PTO Plan
* 403B Retirement Plan + Employer match up to 4%
* Tuition Reimbursement
* Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
* Our providers are insured for malpractice under the Federal Tort Claims Act.

CCI Health Services is an Equal Opportunity Employer

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