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Dream Dance Steakhouse Server Assistant

4 months ago

Milwaukee, United States Potawatomi Hotel & Casino Full time

Starting at $7.25 per hour | Requires flexibility to work various shifts

In this fast-paced, high energy environment where great guest service is essential, how do we ensure our guests have a great dining experience? As a Fine Dining Server Assistant, you will have a genuine passion for guest service, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

* *Greet guests with a friendly expression of acknowledgement to establish rapport and increase guest confidence. Assess, anticipate, and attend to guest needs or concerns in a prompt and courteous manner.
* *Assist Servers by examining plating, portioning, temperature, and garnishing of completed food orders; reviewing orders for accuracy; and delivering food to guests.
* *Use point-of-sale system to accurately enter orders, dispense correct change, and process credit card and other transactions. Ensure proper procedures are followed for handling of financial transactions, including balancing bank to sales report.
* *Clear and clean tables after guest service. Refill water glasses and remove discarded debris and used tableware from tables throughout service.
* *Take all dirty dishes including but not limited to plates, bowls, glassware, silverware, and trays to dish tank.
* *Maintain a clean, well-stocked, and safe working environment. Empty trash cans as needed.
* *Maintain complete knowledge of restaurant to include menu items, beverage selections, specials, promotions, events, and policies.
* *Maintain complete knowledge of the casino to include promotions, special events, answering guest inquiries, and providing directions.
* Work in other venues as assigned, based on business need.
* Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
* Perform other duties as assigned.

Job Qualifications

* A high school diploma or equivalent and six months of related experience are preferred.
* Experience with point-of-sale (POS) systems preferred.
* The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90
* The ability to maintain discretion in handling confidential information.
* The ability to interact with customers and team members in a professional manner.
* The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
* While performing the duties of this job, the team member is regularly required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, and move for duration of scheduled shift. The team member must be able to stand and walk for prolonged periods of time in a physically demanding, fast-paced environment. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer/point-of-sale (POS) system. The team member may occasionally be required to lift or move objects up to 20 pounds on a regular basis and up to 60 pounds occasionally. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.