Bartender/Server

3 weeks ago

Wilmington, United States Onix Group Full time

General Summary

The Sever is responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Principal Duties and Responsibilities:

* Personally welcome and greet all customers.
* Inform guests of specials and menu changes. Be aware of dietary needs.
* Be able to make a recommendation to a customer, up-sell food and beverage items using suggestive selling techniques.
* Answer questions regarding food regions and preparation, describe in detail taste and textures.
* Answer questions regarding alcohol list, food and other beverages in addition to the hotels other services.
* Be sure the quality and appearance of the food you serve meets hotel's standards. ? Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
* Deliver food and bar items to customers in a timely manner.
* Maintain proper dining experience by delivering items, fulfilling customer needs, and replenishing utensils and glasses.
* Perform side work at the end of shift and during shift as required, including but not limited to, cleaning, stocking, folding silverware, etc.
* Monitor and observe customer dining experience. Ensure they are satisfied and respond promptly and courteously to all requests.
* Prepare final bill, present check to customer, accept payment, process credit card or room charge and make any changes as necessary.
* Be available to fill in as needed to ensure the smooth operation of the restaurant/bar as directed by your immediate Supervisor.
* Wash dishes as assigned by Supervisor or during slow periods.
* Keep restrooms clean and stocked with supplies.
* Advise Supervisors of needed product as they get low as necessary.
* Clean and organize all serving stations. ? Ensure serving station is well-stocked at all times
* Properly open and pour wine at the table.
* Remove china, glassware, silverware, etc. from tables at the conclusion of the meal.
* Ensure complete guest satisfaction throughout the meal service. ? Maintain area in a clean, sanitary, and safe condition at all times. ? Adhere to proper uniform and groomed appearance per brand and company standards.
* Perform additional assignments as required.
* Perform additional assignments as required.

Job Requirements:

* High School diploma or equivalent and/or experience in a hotel or related field preferred.
* Must obtain any and all government, company, and brand required food service specific license/certification(s).
* Must be able to push, pull, move, lift, and/or carry minimum of 50lbs. a minimum of 5 ft. in distance.
* Ability to stand the entire shift.
* Must be able to speak and write the English language in an understandable manner.
* Must be reliable and willing to work long hours, holidays, and weekends.

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