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Installer

4 months ago

Detroit, United States Pella Corporation Full time

Position Overview

The Installer position works with the install team to install new Pella windows and doors in new construction and replacement applications and will be involved in recovery situations. Strives to maintain 100% "Very Satisfied" customers. Must be able to work well in a team environment. Assigned tasks may vary based on business necessity.

Responsibilities/Accountabilities includes the following but not limited to

* Reads work order form and other specifications to determine method of installation, work procedures, and material, tool, and work aid requirements
* Secures windows and doors to walls/openings, according to the installation guidelines published by Pella Corporation and within the quality standards established by Pella Corporation
* Cleans job site after installation
* Communicates effectively with customers and serves as a reputable Pella representative on all jobsites
* Demonstrates a commitment to the highest quality of work
* Works in a way that prevents damage to product
* Uses, maintains, and stores company provided tools appropriately
* Performs installation recovery work following installations
* Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the Installation Supervisor
* Special Projects as assigned
* Must have a valid driver's license and be in compliance with the company Fleet Safety Policy

Skills/Knowledge

* Works collaboratively with Pella team members and customers
* Enjoys working in fast-paced environment with a high sense of urgency
* Strong problem-solving skills
* Seeks out internal experts and utilizes their knowledge
* Adaptable to changing processes and priorities
* Focused on details and follow through

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School Diploma or GED and dependable work history. Prior knowledge of general construction applications and terminology and window & door applications and components is required. Prior experience with power tools is required.

Language and Communication Skills

Excellent verbal and written English language skills are required as well as good customer service skills. Ability to read, interpret, understand and explain documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner. Must be able to make eye contact and present appropriate persona for the situation when interacting with fellow employees or waiting on a customer/visitor in person on a regular and consistent basis.

Professional Skills

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, have a good attitude, be self-disciplined, and self-motivated. Must be a "take-charge" person with a demonstrated ability to follow projects through to completion. Must be able to gain trust, respect, and confidence of employees and managers. Must present in a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors.

Mathematical and Reasoning Skills

Ability to subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Must be able to use sound judgment and make objective decisions in the company's best interest at all times.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Repetitive body motions may be required. Time commitment required of this position will vary with the seasons.

Must be available to work outside a "normal" work week (overtime) as necessary.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Primary work location will be company warehouse facilities and customer job sites. The employee will be required to enter the company's warehouse located at same address or other locations on a regular basis. The noise level of this job is typically moderate to loud. Temperature fluctuates with seasons. This employee is frequently exposed to power tools and moving mechanical parts.