Senior Customer Service Representative

1 week ago

Albuquerque, United States Bernalillo County Full time
Job Posting Title:
Senior Customer Service Representative
Department:
Constituent & Support Services
Location:
415 SILVER AVE SW
Pay:
$18.15 - $25.73

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

Customer Service Representative Senior, will receive and respond to telephone calls for information in a calm and efficient manner, requiring professionalism, effective listening, and problem-solving skills. Requires documentation requests be entered into the computer, database, and/or various types of spreadsheets. Generate work orders and require follow up to close-out various work orders, to include dispatch animal care calls, public work requests for services, and place and track collection calls.
DUTIES AND RESPONSIBILITIES

GENERAL SERVICES

1. Receive and record efficiently process all incoming calls through, landline, and radio, emails, and other notifications mechanisms.
2. Dispatch and assign work orders via work order system. Identify and recommend corrective measures to improve workflow, simplify procedures, implement cost controls and establish efficient operations.
3. Provide concise and accurate information to appropriate staff and constituency.
4. Maintain accurate records of all field units' status and location work product.
5. Ensure accuracy and process work orders in compliance with computer system and department procedures.
6. Generate work orders and track completion of maintenance activities for internal/external customers.
7. Ensure proper tracking of cost and activities associated with work performed.
8. Monitor and maintain existing database information as requested. Verify completeness of work performed and close work orders in computer system.
9. Utilize various computer systems for data entry, information retrieval and to generate reports.
10. Conduct after-hours on-call phone duties as assigned.
11. Provide Customer Service Desk way-finding duties in compliance with department standards as assigned.
12. Serve as Notary Public and maintain required guidelines of such role in supporting County related business.
13. Participates and represents the Contact Center, in supporting the County's Pathway To Excellence (PTE) initiative. Aiding in Continuous Improvements for Contact Center processes and customer service practices.
14. Provide general information if available and when requested by the public.
15. Perform other job-related duties as required or assigned.

*The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.

MINIMUM QUALIFICATIONS

High School Diploma or GED, and two (2) years of work experience in clerical or office administration setting or related field. Any equivalent combination related to education and/or experience may be considered for the above requirements.

ADDITIONAL REQUIREMENTS

The offer of this Bernalillo County position requires compliance with the following:

1. Employee must successfully complete the post-offer employment medical examination and background investigation.
2. Employee must comply with the safety guidelines of the County.
3. Employee must complete required FEMA training(s) as assigned to position.
4. Conduct after-hours on-call phone duties as assigned

WORKING CONDITIONS

1. All essential duties are performed indoors.
2. Duties are performed in a temperature-controlled environment.
3. Duties are performed on an even surface, which may be carpeted or tile. Working surface is typically dry.
4. Works under minimum supervision.

EQUIPMENT, TOOLS AND MATERIALS

1. Equipment typically used in the performance of office duties includes telephone, computer terminal, computer printer, computer keyboard, typewriter, photocopy machine, fax machine and calculator.
2. Materials and products handled in the course of performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.

  • Senior Customer Service Representative

    1 week ago

    Albuquerque, United States Bernalillo County Full time

    Job Posting Title: Senior Customer Service Representative Department: Constituent & Support Services Location: 415 SILVER AVE SW Pay: $18.15 - $25.73 Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a...

  • Customer Service Representatives

    3 days ago

    Albuquerque, United States Randstad North America, Inc. Full time

    Join one of the Industry leaders transforming the science of risk. Our client is looking to hire Customer Service Representatives to work remotely in New Mexico. As a Customer Service Representative you will provide Customer Support over the phone an Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service

  • Customer Service Representative

    7 months ago

    Albuquerque, United States HME Specialists LLC Full time

    Join our team at HME Specialists as a Full-Time Customer Service Representative at our Albuquerque, New Mexico location. This exciting position offers the opportunity to make a real difference in the lives of our customers by providing exceptional service and support. As a problem solver and empathetic individual, you will have the chance to assist customers...

  • Customer Service Representative

    1 week ago

    Albuquerque, New Mexico, United States Kindthread Full time

    We're seeking a skilled Customer Service Representative to join our team at Scrubs & Beyond. As a Customer Service Representative, you'll be responsible for providing excellent customer service, achieving sales goals, and maintaining S&B's high standards. This is an exciting opportunity to work in a fast-paced retail environment with a strong focus on...

  • Customer Service Representative

    1 week ago

    Albuquerque, New Mexico, United States Floor & Decor Full time

    **Job Summary:** We're seeking a Customer Service Representative to join our team at Floor & Decor. As a Customer Service Representative, you'll be responsible for:Greeting customers and responding to their needs.Resolving customer complaints and issues.Providing product information and recommendations.We estimate the salary for this role to be around...

  • Customer Service Representative

    3 weeks ago

    Albuquerque, New Mexico, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeLocation: Domino's Pizza LLCSalary: $15.00 - $18.50 per hour, depending on experienceAbout the Job:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our customers...

  • customer service representatives

    2 weeks ago

    albuquerque, United States Randstad US Full time

    customer service representatives. + albuquerque , new mexico (remote) + posted 1 day ago **job details** summary + $18 - $19 per hour + temp to perm + bachelor degree + category business and financial operations occupations + referenceAB_4689011 job details Join one of the Industry leaders transforming the science of risk. Our client is...

  • customer service representatives

    2 weeks ago

    albuquerque, United States Randstad US Full time

    customer service representatives. + albuquerque , new mexico (remote) + posted 2 days ago **job details** summary + $18 - $19 per hour + temp to perm + bachelor degree + category business and financial operations occupations + referenceAB_4689011 job details Join one of the Industry leaders transforming the science of risk. Our client is...

  • Customer Service Representative

    1 week ago

    Albuquerque, New Mexico, United States Ace Hardware Full time

    Job OverviewWe are seeking a Customer Service Representative to join our team at Ace Hardware. As a key member of our sales team, you will be responsible for providing exceptional customer service and helping customers find the products they need.

  • Customer Service Representative

    1 week ago

    Albuquerque, New Mexico, United States Rick Buckner - State Farm Agency Full time

    Job Title: Customer Service Representative">About the Role: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, responding to inquiries, and educating customers about insurance options.">Key...

  • Customer Service Representative

    1 month ago

    Albuquerque, New Mexico, United States Fidelity Investments Full time

    Role OverviewFidelity Investments is seeking a talented Customer Service Representative to join our team. In this role, you will have the opportunity to work in a dynamic environment where you can make a real difference in the lives of our customers.About the JobThis is a full-time position that offers an estimated salary of $45,000 - $65,000 per year,...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, United States Leidos Inc Full time

    Description Leidos is seeking full-time and part-time Bilingual Customer Service Representatives at our FHA Resource Centers in Albuquerque, NM.Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality...

  • Customer Service Representative

    3 weeks ago

    Albuquerque, New Mexico, United States Zumiez Full time

    Job DescriptionAs a Customer Service Representative at Zumiez, you will be responsible for providing exceptional customer service to our customers, answering their questions, and resolving any issues that may arise.You will also be responsible for operating a cash register, processing transactions, and maintaining accurate records of sales and inventory.We...

  • Customer Service Representative

    1 month ago

    Albuquerque, United States Circle K Full time

    Circle K - 5605 4th St NW [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    3 days ago

    Albuquerque, United States Circle K Full time

    Circle K - 7600 Lomas Blvd NE [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    1 week ago

    Albuquerque, New Mexico, United States Insight Global Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a leader within the logistics industry, we provide exceptional customer service to external automotive customers and internal business partners.Key ResponsibilitiesProvide excellent verbal and written communication via phone support and email...

  • Customer Service Representative

    1 week ago

    Albuquerque, New Mexico, United States Staff My Agency Full time

    At Staff My Agency, we are seeking a talented Bilingual Customer Service Representative to join our team in Albuquerque, NM. This is an exciting opportunity for a caring and professional individual to work as a Bilingual (Spanish/English) Customer Service / Sales Representative. As a key member of our team, you will be responsible for providing exceptional...

  • Customer Service Representative

    3 weeks ago

    Albuquerque, United States HME Specialists LLC Full time

    Join our dynamic team at HME Specialists in Albuquerque as a Full Time Customer Service Representative for our Intake Team. This onsite position offers a unique opportunity to be at the forefront of transforming lives through medical supply solutions. You'll engage directly with our valued customers...

  • Customer Service Representative

    3 weeks ago

    Albuquerque, New Mexico, United States Penske Full time

    Penske is a leading transportation company offering exciting career opportunities. As a Customer Service Representative, you will be part of a dynamic team that provides exceptional service to customers. Your primary responsibilities include: • Handling incoming sales and customer service calls in a fast-paced Corporate Sales Center• Explaining sales...

  • Customer Service Representative

    1 week ago

    Albuquerque, New Mexico, United States GREATER ALBUQUERQUE HABITAT FOR HUMANITY Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Customer Service Representative at the Greater Albuquerque Habitat for Humanity ReStore.This is an exciting opportunity to work in a fast-paced retail environment, assisting customers with purchases, processing sales, and maintaining a clean and organized checkout...