Customer Service Representative

5 days ago


Albuquerque, New Mexico, United States Fidelity Investments Full time
Role Overview
Fidelity Investments is seeking a talented Customer Service Representative to join our team. In this role, you will have the opportunity to work in a dynamic environment where you can make a real difference in the lives of our customers.

About the Job
This is a full-time position that offers an estimated salary of $45,000 - $65,000 per year, depending on experience and location. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, or digital channels. You will work closely with our team to resolve customer inquiries, provide product information, and ensure that our clients receive the best possible service.

Responsibilities
- Respond to customer inquiries via phone, email, or digital channels
- Provide product information and resolve customer issues in a timely and professional manner
- Work collaboratively with the team to achieve sales and customer satisfaction goals
- Develop and maintain knowledge of our products and services
- Communicate effectively with customers to understand their needs and preferences
- Meet or exceed performance metrics and quality standards

Requirements
- 1+ year of customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
- Proficiency in navigating technology systems and software
- High school diploma or equivalent required

Benefits
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Comprehensive training program to develop your skills and knowledge
- Recognition and rewards for outstanding performance

Our Commitment to Diversity and Inclusion
We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from candidates of all backgrounds and perspectives.

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