Pharmacy Support Services Specialist

1 month ago

Iowa City, United States University of Iowa Full time

The Department of Pharmaceutical Care is seeking a full-time Pharmacy Support Services Specialist to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This position will work closely with other staff within the hospital to support specialty pharmacy medication adherence management (management of patient refill coordination), complete routine pharmacy billing activities, and assist with shipping issues. This position is located off the main campus at our Wells Fargo Building in Coralville.

Duties to include:

Patient Adherence Management

* Manage refill services for select patient populations in accordance with department policies and procedures.


* Communicate via phone and electronically with patients, pharmacist, providers and other health care team members regarding patient adherence issues.


* Monitor and manage inventory activities related to patient prescription needs.


* Provide accurate documentation of all patient interactions/assessments as required by accrediting agencies, payers and/or administration.



Enrollment of patients in specialty pharmacy services including:

* Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.


* Provision of appropriate enrollment and contact information.


* Provides highest customer service experience for patients and providers.



Communication/Training:

* Understand the importance of effective business communication and maintaining professionalism in difficult situations.


* Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.



Problem Resolution

* Provide assistance with the resolution of shipment/delivery issues.


* Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex insurance issues.


* Provide assistance to patients with billing and claim resolution issues



Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including:

* Workload statistics (enrolled/active patients, mail outs, etc)


* Phone statistics



Assists with evaluation and implementation of new policy and procedures

* Participate in piloting new workflows/procedures


* Assist with preparing training and orientation materials for new procedures


* Assist with training and orientation of staff to new procedures


* Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedure



Other duties as assigned

* Provide cross functional support to assist with communication and enrollment of patients into copay/coinsurance assistance and grant programs


* Provide cross functional support to assist with troubleshooting claim payments



Education Requirements:

* Completion of a Bachelor's degree or equivalent combination of education and experience.


* Iowa Board of Pharmacy registration as Pharmacy Trainee required prior to commencement of employment.


* Successful completion of the pharmacy technician certification exam within one year of the start of employment.



Experience Requirements:

* Previous experience (typically 6-12 months) in support or customer service.


* Experience and proficiency with computer software applications (i.e. Microsoft Office Suite - Word, Excel, Outlook, PowerPoint) or comparable programs.


* Strong attention to detail and proven ability to gather and analyze data and keep accurate records.


* Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.


* Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.


* Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.


* Familiarity with medical terminology.



Desired Qualifications:

* Experience working in a complex hospital system is highly desirable.


* Experience working in a collaborative team environment is desirable.


* Pharmacy experience is desirable.


* Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.


* Experience working with multiple technology platforms (i.e. Epic, GE) is desirable.


* Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.


* Professional experience working effectively with individuals from a variety of backgrounds and perspectives.

Position and Application details:

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

* Resume


* Cover Letter



Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Penni Berger at penni-berger@uiowa.edu

This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Additional Information

* Classification Title: Support Services Specialist
* Appointment Type: Professional and Scientific
* Schedule: Full-time

Compensation

* Pay Level: 3A

Contact Information

* Organization: Healthcare
* Contact Name: Penni Berger
* Contact Email: penni-berger@uiowa.edu

  • Pharmacy Support Services Specialist

    1 month ago

    Iowa City, United States NA Full time

    The Department of Pharmaceutical Care is seeking a full-time Pharmacy S upport Services Specialist to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to...

  • Pharmacy Support Services Specialist

    3 weeks ago

    Iowa City, United States NA Full time

    The Department of Pharmaceutical Care is seeking a full-time Pharmacy S upport Services Specialist to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to...

  • Pharmacist, Clinical Specialist Medication Management

    1 week ago

    Iowa City, Iowa, United States Pharmacy Corporate Full time

    Pharmacist, Clinical Specialist Medication Management (FT)BHCRP-Johnson City, TN Job ID: 004FQEBALLAD CORPORATEPharmacy - Pharmacy Corporate Full-time (scheduled 72 hrs or more per pay period)Job Description SCOPE OF POSITIONThe Pharmacist, Clinical Specialist Medication Therapy Management (MTM) is responsible for providing personalized and patient centered...

  • Pharmacy Technician

    4 weeks ago

    Iowa City, United States Towncrest Pharmacy Full time

    Job DescriptionJob DescriptionSalary: DOETowncrest Pharmacy is a progressive independent community pharmacy with locations in Iowa City, Solon, Marengo, Van Horne, and Belle Plaine. We are currently looking for 1 full-time pharmacy technician (40 hours/week) to work at our Iowa City TWA Pharmacy location. Towncrest Pharmacy has been recognized regionally and...

  • Pharmacy Technician

    3 weeks ago

    Iowa City, United States Towncrest Pharmacy Full time

    Job DescriptionJob DescriptionSalary: DOETowncrest Pharmacy is a progressive independent community pharmacy with locations in Iowa City, Solon, Marengo, Van Horne, and Belle Plaine. We are currently looking for 1 full-time pharmacy technician (40 hours/week) to work at our Iowa City TWA Pharmacy location. Towncrest Pharmacy has been recognized regionally and...

  • Clinical Pharmacy Specialist

    7 days ago

    Tuba City, Arizona, United States Jackson Pharmacy Full time

    Jackson Pharmacy Professionals is currently hiring for a contract Clinical Pharmacy Specialist in Tuba City, AZ. This is a great opportunity for extension or a long-term role if there is mutual interest. Hospital Pharmacist Position Details:ASAP startFull-time, 40 hours/weekClinical Pharmacy Specialist 13 week contract with opportunity to extend8am-7pm...

  • Pharmacy Specialist 100%- Downtown

    4 weeks ago

    Iowa City, United States University of Iowa Full time

    The University of Iowa Health Care, Department of Pharmaceutical Care, is seeking a full-time Clinical Pharmacy Specialist to join our Medical Center Downtown Pharmacy team. The Clinical Pharmacy Specialist - Downtown Campus pharmacist serves as a leader both within the Department of Pharmaceutical Care and throughout the enterprise. This person will be...

  • Pharmacy Specialist 100%- Downtown

    2 weeks ago

    Iowa City, United States University of Iowa Full time

    The University of Iowa Health Care, Department of Pharmaceutical Care, is seeking a full-time Clinical Pharmacy Specialist to join our Medical Center Downtown Pharmacy team. The Clinical Pharmacy Specialist - Downtown Campus pharmacist serves as a leader both within the Department of Pharmaceutical Care and throughout the enterprise. This person will be...

  • Pharmacy Med History Tech

    1 week ago

    Iowa City, Iowa, United States Pharmacy Corporate Full time

    Pharmacy Med History Tech (FT) BHCRP - Johnson City, TN Job ID: 004FRG BALLAD CORPORATE Pharmacy - Pharmacy Corporate Full-time (scheduled 72 hrs or more per pay period) Job Description SCOPE OF POSITION The pharmacy medication history technician, working under the supervision and instruction of a licensed pharmacist, performs procedures and duties...

  • Pharmacy Specialist 100%- Downtown

    1 month ago

    Iowa City, United States NA Full time

    The University of Iowa Health Care, Department of Pharmaceutical Care, is seeking a full-time Clinical Pharmacy Specialist to join our Medical Center Downtown Pharmacy team. The Clinical Pharmacy Specialist - Downtown Campus pharmacist serves as a leader both within the Department of Pharmaceutical Care and throughout the enterprise. This person will be...

  • Pharmacy Specialist 100%- Downtown

    3 weeks ago

    Iowa City, United States NA Full time

    The University of Iowa Health Care, Department of Pharmaceutical Care, is seeking a full-time Clinical Pharmacy Specialist to join our Medical Center Downtown Pharmacy team. The Clinical Pharmacy Specialist - Downtown Campus pharmacist serves as a leader both within the Department of Pharmaceutical Care and throughout the enterprise. This person will be...

  • Pharmacy Specialist 100%- Downtown

    2 months ago

    Iowa City, United States University of Iowa Full time

    The University of Iowa Health Care, Department of Pharmaceutical Care, is seeking a full-time Clinical Pharmacy Specialist to join our Medical Center Downtown Pharmacy team. The Clinical Pharmacy Specialist - Downtown Campus pharmacist serves as a le Pharmacy, Specialist, Clinical, Evaluation, Medication, Staff, Healthcare

  • Pharmacy Technician

    20 hours ago

    Salt Lake City, United States Associated Food Stores Full time

    JOB SUMMARY: Pharmacy Technician - Pharmacy Support Specialists provide phone, data entry, insurance resolution, and patient scheduling support to the AFS Corporate pharmacies Provide an exceptional customer experience while complying with federal and state laws, store policies and procedures ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to telephone...

  • Pharmacy IT Support

    1 week ago

    Daly City, California, United States Care4U Pharmacy, Inc. Full time

    2. Make calls to Physician's office and/or patients to support pharmacy operations.Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people.Orders product and supplies at the Pharmacist's request.Prepares the paper work and compiles...

  • Corporate Clinical Pharmacy Specialist, Antimicrobial Stewardship

    2 months ago

    Johnson City, United States Pharmacy Corporate Full time

    Corporate Clinical Pharmacy Specialist, Antimicrobial Stewardship (FT) Job ID: 004EOI BALLAD CORPORATE Pharmacy - Pharmacy Corporate Full-time (scheduled 72 hrs or more per pay period)Job Description SCOPE OF POSITIONThe Corporate Clinical Pharmacy Specialist, Antimicrobial Stewardship is responsible for a coordinated and efficient system-level initiative...

  • Corporate Clinical Pharmacy Specialist, Antimicrobial Stewardship

    3 weeks ago

    Johnson City, United States Pharmacy Corporate Full time

    Corporate Clinical Pharmacy Specialist, Antimicrobial Stewardship (FT) Job ID: 004EOI BALLAD CORPORATE Pharmacy - Pharmacy Corporate Full-time (scheduled 72 hrs or more per pay period)Job Description SCOPE OF POSITIONThe Corporate Clinical Pharmacy Specialist, Antimicrobial Stewardship is responsible for a coordinated and efficient system-level initiative...

  • Support Services Specialist

    3 days ago

    Iowa City, United States University of Iowa Full time

    The University of Iowa Healthcare, Care Coordination Division is seeking a Support Services Specialist to provide prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and...

  • Support Services Specialist

    1 month ago

    Iowa City, United States The University Of Iowa Full time

    The University of Iowa Healthcare, Care Coordination Division is seeking a Support Services Specialist to provide prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and...

  • Support Services Specialist

    3 weeks ago

    Iowa City, United States The University Of Iowa Full time

    The University of Iowa Healthcare, Care Coordination Division is seeking a Support Services Specialist to provide prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and...

  • Support Services Specialist

    1 week ago

    Iowa City, United States University of Iowa Full time

    The University of Iowa Healthcare, Care Coordination Division is seeking a Support Services Specialist to provide prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and...