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LRUS Technical Service Representative
3 months ago
The ideal candidate will technically assess the reason for return of engines, modules, FCU/HMU's, or isolated parts to TMUSA in order to develop a comprehensive workscope document describing the series of operations to be performed in accordance with the TMF technical documentation. The candidate will also provide technical assistance as required to both customer service personnel and MRO technicians in order to ensure an understanding of the operations and/or instructions to be performed within the workscope for returning an engine, module, FCU/HMU, or isolated part back into service per the repair or overhaul requirements. The primary duties and responsibilities for this position include the following but others can be assigned as needed:
Complete technical familiarity and experience with Arriel or Arrius modules, engines, and/or FCU's/HMU's.
Ability to perform a logbook review in order to validate/update the counters of time for tracked components, and to perform a general review of the various logbook sections for identifying additional maintenance interventions since the last repair or overhaul activity.
Ability to create a workscope with the identification of the necessary operations and special instructions to be performed based on the number of hours, cycles, life-limited parts, delivery configuration, and/or reason for return of an engine, module, FCU/HMU, or isolated part.
Assist customer service as required for reviewing with the customer the workscope generated in regards to the reason for return of an asset, and to propose alternative solutions in accordance with TMF's technical documentation.
Assist technical support engineers in analyzing data concerning induction tests or from arrival inspection for providing options to the customer through the customer support department, or for creating a sequence of operations or special instructions within the workscope documentation.
Provide a revised workscope as required based on the discoveries made at disassembly and/or metrology, or from the analysis of particle samples in association with assets returned due to incidents or performance failures at the customer's site, or performance issues at TMUSA's test cell..
Ability to write a technical report for indicating the results of the inspection, the origins of the failure and/or incident at the customer, the damaged observed at disassembly or arrival inspection, and/or the performance data obtained from a pre-induction test.
Participate in continuous improvement initiatives to identify modifications, clarifications, or process changes with TMF's technical documentation that improves the ability to effectively write workscopes that minimize over processing of assets while meeting TMF's technical requirements for repair or overhaul serviceability.
Travel required: 5%, including internationally
Required "On Call" duty.
