Customer Service Agent

1 week ago


Madison, United States Hustle Notice Biz Full time
Customer Service Agent

Department: Emerald Logistix

Employment Type: Full Time

Location: Madison

Compensation: $17.50 - $25.00 / hour

Description

Position: Customer Service Agent
Location: Madison, WI
Employment Type: Full-Time
Department: Customer Service

We are seeking a friendly, proactive, and detail-oriented Customer Service Agent to join our team. In this role, you will be the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Your ability to communicate effectively and empathetically will be essential to fostering customer satisfaction and loyalty.

Key Responsibilities
  • Customer Support: Handle customer inquiries via phone, email, chat, or social media, providing timely and accurate information.
  • Issue Resolution: Resolve customer issues efficiently, escalating complex problems to appropriate departments when necessary.
  • Product Knowledge: Maintain a deep understanding of company products and services to offer accurate support and solutions.
  • Documentation: Accurately record customer interactions and feedback in the CRM system.
  • Team Collaboration: Work closely with other departments, including sales, marketing, and technical support, to address customer needs.
  • Process Improvement: Suggest improvements to enhance the customer service process and overall customer experience.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; a bachelor's degree is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and multitasking abilities.
  • Empathy and patience when dealing with customers.
  • Proficiency in using customer service software (CRM systems) and basic computer skills.
  • Ability to work in a fast-paced environment.

Benefits
  • Competitive salary and potential bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.
  • Supportive team environment.


  • Madison, United States Vishant Hathi - State Farm Agent Full time

    Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.  Responsibilities: Establish customer relationships and...


  • Madison, United States Vishant Hathi - State Farm Agent Full time

    Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.   Responsibilities:  Establish customer relationships...


  • Madison, United States Hustle Notice Biz Full time

    Customer Service AgentDepartment: Emerald LogistixEmployment Type: Full TimeLocation: MadisonCompensation: $17.50 - $25.00 / hourDescriptionPosition: Customer Service AgentLocation: Madison, WIEmployment Type: Full-TimeDepartment: Customer ServiceWe are seeking a friendly, proactive, and detail-oriented Customer Service Agent to join our team. In this role,...


  • Madison, United States Hustle Notice Biz Full time

    Customer Service AgentDepartment: Emerald Logistix Employment Type: Full Time Location: Madison Compensation: $17.50 - $25.00 / hour DescriptionPosition: Customer Service Agent Location: Madison, WI Employment Type: Full-Time Department: Customer Service We are seeking a friendly, proactive, and detail-oriented Customer Service Agent to join our team. In...


  • Madison, Wisconsin, United States Don Gerharz - State Farm Agent Full time

    About the RoleThis position is an exciting opportunity to work as a State Farm agent team member, providing top-notch customer service and sales skills to clients.CompensationThe estimated salary for this role is $40,000 - $60,000 per year, plus commission and bonus opportunities, making it a lucrative career choice.Job DescriptionWe are seeking a highly...


  • Madison, Wisconsin, United States Brett Gerharz - State Farm Agent Full time

    Job OverviewThe ideal candidate will be outgoing, customer-focused, and enjoy working with the public. As a State Farm Agent Team Member, you will play a key role in marketing only State Farm insurance and financial service products. ResponsibilitiesEstablish strong relationships with customers and follow up as needed.Utilize a customer-centric approach to...


  • Madison, United States Patrick Marsden - State Farm Agent Full time

    Benefits:Salary PLUS CommissionBonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Patrick Marsden - State Farm Agent, you will generate the kind of exceptional client experiences...


  • Madison, United States Patrick Marsden - State Farm Agent Full time

    Benefits: Salary PLUS Commission Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Patrick Marsden - State Farm...


  • Madison, United States Marshall Brown - State Farm Agent Full time

    Benefits: Simple IRA Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Marshall Brown - State Farm Agent, you will generate the kind of exceptional client...


  • Madison, Alabama, United States Brian Wiggins - State Farm Agent Full time

    At Brian Wiggins - State Farm Agent, we are seeking a skilled and motivated Insurance Customer Relationship Specialist to join our team. As a representative of our agency, you will play a crucial role in building and maintaining long-lasting relationships with our clients.Job OverviewThe ideal candidate will have excellent communication and interpersonal...


  • Madison, Alabama, United States Brian Wiggins - State Farm Agent Full time

    At Brian Wiggins - State Farm Agent, we are looking for a highly motivated Insurance Services Professional to join our team. As a key member of our team, you will be responsible for marketing financial products that manage everyday risks to customers.The ideal candidate will have a strong understanding of financial products and a consultative approach to...


  • Madison, Illinois, United States Lanter Delivery Systems Full time

    Job DescriptionWe are looking for a highly motivated Logistics Customer Support Agent to join our team at Lanter Delivery Systems. In this role, you will be responsible for providing excellent customer service and support to our clients.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and efficient mannerCommunicate effectively...


  • Madison, Mississippi, United States Robin Covington - State Farm Agent Full time

    Job OverviewAs a member of the Robin Covington - State Farm Agent team, you will play a vital role in delivering exceptional client experiences that drive business growth. Your attention to detail, strong customer service skills, and ability to help people make you an ideal fit for this position.Salary and BenefitsThe estimated annual salary for this...

  • Front Desk Agent

    2 weeks ago


    Madison, United States THE MADISON CONCOURSE HOTEL Full time

    Our Front Desk Agents are responsible for registering incoming guests, fielding incoming calls, assisting with reservations and ensuring guests are comfortable in the hotel. Previous hotel experience is preferred, but a customer service background is Front Desk, Agent, Customer Service, Reservations, Hotel, Insurance

  • Reservation Agent

    4 weeks ago


    Madison, United States AJ Prestige Worldwide Transportation Part time $15 - $25

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking ground transportation.To be successful as a Reservation Agent you must be able to work with minimal supervision and...


  • Madison, Wisconsin, United States Gordon Food Service Full time

    Your RoleAs a Part Time Store Associate, you will play a key role in creating a welcoming environment for our customers. Your responsibilities will include providing exceptional customer service, working effectively in a fast-paced environment, and maintaining high levels of productivity. You will also be responsible for promoting our products and services...


  • Madison, United States The Auto Club Group Full time

    It‘s a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:HourlyJob Description:Join America‘s most trusted brand with over 100 years of service.Why Choose AAA The Auto Club Group (ACG)ACG offers excellent and comprehensive benefits packages:Medical, dental and vision...


  • Madison, United States Bankers Life Full time

    Licensed Agent Insurance Representative Location: Madison, WI, United States Job Category: Licensed Agents Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If you have a passion for...

  • Front Desk Agent

    1 week ago


    Madison, United States Hustle Notice Biz Full time

    Front Desk AgentDepartment: Bold MK Employment Type: Full Time Location: Madison Compensation: $17.50 - $24.00 / hour DescriptionJob Title: Front Desk Agent Department: Front Office Location: Madison, WI Position Type: Full-Time As a Front Desk Agent, you will be the first point of contact for guests, ensuring their experience begins with exceptional...

  • Geek Squad Agent

    4 weeks ago


    Madison, United States Best Buy Full time

    As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a...