Customer Service Agent
1 week ago
Department: Emerald Logistix
Employment Type: Full Time
Location: Madison
Compensation: $17.50 - $25.00 / hour
Description
Position: Customer Service Agent
Location: Madison, WI
Employment Type: Full-Time
Department: Customer Service
We are seeking a friendly, proactive, and detail-oriented Customer Service Agent to join our team. In this role, you will be the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Your ability to communicate effectively and empathetically will be essential to fostering customer satisfaction and loyalty.
Key Responsibilities
- Customer Support: Handle customer inquiries via phone, email, chat, or social media, providing timely and accurate information.
- Issue Resolution: Resolve customer issues efficiently, escalating complex problems to appropriate departments when necessary.
- Product Knowledge: Maintain a deep understanding of company products and services to offer accurate support and solutions.
- Documentation: Accurately record customer interactions and feedback in the CRM system.
- Team Collaboration: Work closely with other departments, including sales, marketing, and technical support, to address customer needs.
- Process Improvement: Suggest improvements to enhance the customer service process and overall customer experience.
Skills, Knowledge and Expertise
- High school diploma or equivalent; a bachelor's degree is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Empathy and patience when dealing with customers.
- Proficiency in using customer service software (CRM systems) and basic computer skills.
- Ability to work in a fast-paced environment.
Benefits
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
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