Customer Service Agent

2 weeks ago


Madison, United States Hustle Notice Biz Full time
Customer Service Agent

Department: Emerald Logistix

Employment Type: Full Time

Location: Madison

Compensation: $17.50 - $25.00 / hour

Description

Position: Customer Service Agent
Location: Madison, WI
Employment Type: Full-Time
Department: Customer Service

We are seeking a friendly, proactive, and detail-oriented Customer Service Agent to join our team. In this role, you will be the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Your ability to communicate effectively and empathetically will be essential to fostering customer satisfaction and loyalty.

Key Responsibilities
  • Customer Support: Handle customer inquiries via phone, email, chat, or social media, providing timely and accurate information.
  • Issue Resolution: Resolve customer issues efficiently, escalating complex problems to appropriate departments when necessary.
  • Product Knowledge: Maintain a deep understanding of company products and services to offer accurate support and solutions.
  • Documentation: Accurately record customer interactions and feedback in the CRM system.
  • Team Collaboration: Work closely with other departments, including sales, marketing, and technical support, to address customer needs.
  • Process Improvement: Suggest improvements to enhance the customer service process and overall customer experience.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; a bachelor's degree is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and multitasking abilities.
  • Empathy and patience when dealing with customers.
  • Proficiency in using customer service software (CRM systems) and basic computer skills.
  • Ability to work in a fast-paced environment.

Benefits
  • Competitive salary and potential bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.
  • Supportive team environment.
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