Account Support Advisor Intern

20 hours ago

Cedar Rapids, United States GreatAmerica Financial Services Full time
GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

We are looking for our Summer 2025 Account Support Interns

Do you have a passion for helping people? Are you looking for experience working in a team environment? Do you want exposure in a company known for helping you create a meaningful career? If you answered yes to any of these questions, then this Account Support Intern role is for you We are dedicated to finding the best and brightest students from college campuses in order to build our bench strength in the Account Support Function.

The Intern will complete the Customer Service training, specifically tailored to address End Users with their questions that originate through our communication channels. Additional time will be spent in company trainings to gain an understanding of the different business units and functions. The Intern will spend time within a team environment to get hands on experience of what working in a team is like. During the time spent in Account Support, the intern would learn 'Office Life' topics to help them feel confident when entering the work force. At the end of the internship, the intern will have the opportunity to present their review of a case study to Leadership which utilizes and shares their knowledge and experiences gained throughout the internship.

As an Account Support Advisor Intern, You will:
  • Accurately navigate Salesforce and document work appropriately.
  • Inbound & outbound customer service interactions with the goal of one contact resolution.
  • Provide good oral and written correspondence with all internal and external customers.
  • Consultative approach to identify appropriate solutions.
  • Understand and abide by account security procedures for all interactions.
  • Live the GreatAmerica principles
  • Perform miscellaneous duties as required.
  • Present to Account Support Leadership at end of Intern Experience

Education
  • Candidate must be pursuing a bachelors degree. Ideally, in a business related field.

Competencies
  • For all GreatAmerica team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability
  • For this position: Service Oriented, Ethical, Competent, Achiever, Problem Solver, Numerical, Empathetic, Team Oriented, Positive, Persuasive, Professional, Solution Driven, Motivated

At GreatAmerica, we're looking to grow our business through our people. Are you looking to grow your career? If so, submit your application at www.greatamerica.com/careers.

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