Front Desk Lead

1 month ago

Windsor, United States Aimbridge Hospitality Full time

Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest’s account upon completion of their stay. Primary responsibilities include: focused training of front desk Associates registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.


QUALIFICATIONS:

  • High School diploma or equivalent required with College course work in related field preferred. 
  • Experience in a hotel or a related field preferred especially a role with leadership experience.
  • Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must maintain composure and objectivity while under pressure.

JOB RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Conducts thorough orientation for other Guest Services Agents. 
  • Attentively assists with higher-level concerns and/or questions from guests or Associates. 
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquires from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Follow all Aimbridge Hospitality credit policies.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Associates must at all times be attentive friendly helpful and courteous to all guests managers and all other associates.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management


We offer breathtaking views of the Pacific Coast and the superb amenities of the Hampton Inn & Suites Windsor - Sonoma Wine Country hotel in Windsor, CA. The natural beauty of this area of northern California creates a perfect backdrop for any visit.

The hotel is surrounded by several restaurants and lots of things to do. Guests can use our Sonoma County hotel as a base to tour the hundreds of world-class and award-winning wineries in the area. Our hotel is surrounded by more than 25 restaurants, over 300 wineries and is minutes from downtown Windsor.


As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.


After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

USD $16.00/Hr.
USD $19.03/Hr.
USD $22.84/Hr.

  • Front Desk Lead

    1 month ago

    Windsor, United States Aimbridge Hospitality Full time

    Job Summary Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest...

  • Front Desk Lead

    4 weeks ago

    Windsor, United States Aimbridge Hospitality Full time

    Job Summary Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest...

  • Front Desk Manager

    10 hours ago

    Windsor, United States Hampton Inn & Suites Windsor Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Supervisor

    4 weeks ago

    Windsor, United States Hampton Inn & Suites Windsor Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. **Responsibilities**: **QUALIFICATIONS**: - At least 2 to...

  • Front Desk Supervisor

    4 weeks ago

    Windsor, United States Hampton Inn & Suites Windsor Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. **Responsibilities**: **QUALIFICATIONS**: - At least 2 to...

  • Front Desk Supervisor

    1 month ago

    Windsor, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: * At least 2 to 3 years...

  • Front Desk Supervisor

    4 weeks ago

    Windsor, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: * At least 2 to 3 years...

  • Front Desk Supervisor

    2 weeks ago

    Windsor, United States Hampton Inn & Suites Windsor Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS:   At least 2 to 3...

  • Front Desk Agent

    1 week ago

    Windsor, United States Residence Inn Windsor Full time

    Highgate Hotels **Responsibilities**: - Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. - Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). - Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. - Ensure...

  • Front Desk Agent

    4 weeks ago

    Windsor, United States Hampton Inn & Suites Windsor Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Dental Front Desk

    2 weeks ago

    East Windsor, United States Staff Driven Dental Full time

    Compensation Dependent on Experience **Job Type**: Part-time Pay: $18.00 - $20.00 per hour **Benefits**: - Paid time off Schedule: - Day shift **Experience**: - Dental Insurance: 1 year (preferred) - Dental Front Desk: 1 year (required) Work Location: In person

  • Front Desk Agent

    2 weeks ago

    Windsor, United States Residence Inn Windsor Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    1 month ago

    Windsor, United States Hampton Inn & Suites Windsor Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    1 month ago

    Windsor, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Agent

    4 weeks ago

    Windsor, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Agent

    4 weeks ago

    Windsor, United States Hampton Inn & Suites Windsor Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Receptionist

    2 weeks ago

    South Windsor, United States TicketNetwork, Inc. Full time

    TicketNetwork, Inc., is a high-tech leader in the ticketing industry. Founded in 2002, TicketNetwork hosts a leading online exchange with over $5.5 billion in ticket inventory. We power a vast network of websites that enable buyers and sellers to exchange tickets to thousands of events. We have an exciting opportunity to join the team as **Front Desk...

  • Front Desk Receptionist

    2 weeks ago

    South Windsor, United States Ageless Chiropractic & Wellness Full time

    Ageless Chiropractic & Wellness 158 Sullivan Avenue, South Windsor CT Looking for front desk employee (15-20 hours per week - part time). Traits: Personable, enthusiastic, organized, able to multi task, and passion for healthy lifestyle. No experience necessary, but willing to quickly learn how to utilize the scheduling/billing software. Tasks: Answer...

  • Front Desk Receptionist

    1 month ago

    New Windsor, United States Rezolut Full time

    Job DescriptionJob DescriptionHudson Valley Imaging in New Windsor is looking to hire a Front Desk Receptionist to join our growing company. The right candidate will be responsible for greeting patients, assisting patients with their needs, perform patient registration, schedule appointments, monitor patient flow, and provide excellent customer service. This...

  • Front Desk Receptionist

    4 weeks ago

    New Windsor, United States Rezolut Full time

    Job DescriptionJob DescriptionHudson Valley Imaging in New Windsor is looking to hire a Front Desk Receptionist to join our growing company. The right candidate will be responsible for greeting patients, assisting patients with their needs, perform patient registration, schedule appointments, monitor patient flow, and provide excellent customer service. This...