Concierge

4 weeks ago

TX, United States ABM Full time

Position Summary Details

The Ambassador Customer Assistant provides assistance and information to airport passengers.

Essential Functions

* Acts as a Welcome Ambassador for arriving passengers
* Greets and engages with passengers in and around the terminal area to offer assistance with directions, flight information and general inquiries
* Explains to passengers what services are available to them at the airport

Responsibilities

* Provides assistance to Porter's Special Service Request passengers including transporting wheelchair passengers to and from their flights, escorting unaccompanied minors and guiding passengers with visual impairments
* Assists with baggage as required, including pushing baggage carts
* Monitors and enforces carry-on baggage size requirements in accordance with Porter's carry-on baggage control program
* Manages passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
* Provides assistance to passengers using Porter kiosks to check-in
* Assists with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
* Transfers and distributes wheel chairs  between mainland and Airport Terminal
* Assists with re-stocking check-in and gate positions
* Provides ground transportation or curbside assistance
* Alerts maintenance employees about malfunctioning restrooms, elevators, or other equipment.
* Actively participates in Porter's Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands, complies and promotes the Company Safety Policy
* Other duties as assigned

Qualifications

* Must be 18 years of age or older.
* Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

Preferred Qualifications:

* Customer Service Experience
* 1 yr of similar work experience

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