Dispatcher
2 weeks ago
Overview
About Us:
* F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
* A proud major player in the residential home services business for over 42 years
* The Company has over 750 employees across Virginia, Maryland, DC and Delaware with regional headquarters in Manassas, VA - our Georgetown, DE branch services southern Delaware
* Key Responsibilities:
Why Choose Us:
* Competitive compensation and benefits package
* Join a dedicated support team committed to your success
* Thrive in a dynamic and fast-paced work environment
* Be part of a reputable company with a legacy of excellence
* Opportunities for growth and advancement
What We Need:
F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service
Responsibilities:
* Efficiently schedule and dispatch field technicians for service calls and projects
* Prioritize service requests based on urgency and location
* Communicate effectively with customers to confirm appointments and provide updates
* Coordinate with the team to allocate resources for emergency calls
* Monitor field technicians' progress and adjust schedules as needed
* Maintain accurate records of service calls and technician activities
Qualifications:
* Proven experience in a dispatching or scheduling role
* Strong organizational and multitasking skills
* Excellent communication and customer service abilities
* Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)
* Ability to work in a fast-paced, deadline-driven environment
* Detail-oriented and able to accurately record and relay information
Benefits:
* Company-paid Medical, Dental, and Vision Insurance
* 401(K) Plan
* Company-paid Long-Term Disability and Life Insurance policies
* Short-term disability and voluntary life insurance options
* Generous PTO and Holiday Plan
* Opportunities for professional development and advancement
Compensation is $17 - $18 per hour with incentives
Join our team and be a crucial part of delivering exceptional service to homeowners. Help us make homeowners' lives more comfortable and secure.
If you are a motivated and organized professional ready to take on a key role in our operation, apply today
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