Dispatch Supervisor

4 weeks ago

Georgetown, United States FH Furr Full time

Overview

About Us:

* F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
* A proud major player in the residential home services business for over 42 years
* The Company has over 750 employees across Virginia, Maryland, DC and Delaware with regional headquarters in Manassas, VA - our Georgetown, DE branch services southern Delaware

Why Choose Us:

* Competitive compensation and benefits package
* Join a dedicated support team committed to your success
* Thrive in a dynamic and fast-paced work environment
* Be part of a reputable company with a legacy of excellence
* Opportunities for growth and advancement

Who/What Are We Looking For?

The Dispatch Manager is responsible for building a strong team and shaping a positive experience for both our employees and our customers. The Dispatch Manager will ensure that our Dispatchers are meeting their goals and will use effective management skills for interviewing, hiring, training, and retaining employees.

Essential Duties & Responsibilities:

* Responsible for coaching and developing team members, including setting performance goals and objectives
* Conduct performance evaluations for employees, address employee issues, and deliver corrective action as needed
* Assist with the hiring and training of new employees
* Assist the team during high volume call times and peak season
* Communicate policy updates to employees through team meetings
* Document all coaching/development sessions in a timely manner
* Manage the day-to-day operations of the team, including daily administrative duties such as timecard administration and payroll, as required
* Manage escalated customer issues and work directly with customers to bring about resolution in a timely and efficient manner
* Other related duties and responsibilities as assigned and/or required

Qualifications:

* Proven experience in a dispatching or scheduling role
* Strong organizational and multitasking skills
* Excellent communication and customer service abilities
* Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)
* Ability to work in a fast-paced, deadline-driven environment
* Detail-oriented and able to accurately record and relay information
* Proven experience in a dispatching or scheduling role
* Strong organizational and multitasking skills
* Excellent communication and customer service abilities
* Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)
* Ability to work in a fast-paced, deadline-driven environment
* Detail-oriented and able to accurately record and relay information

Benefits:

* Company-paid Medical, Dental, and Vision Insurance
* 401(K) Plan
* Company-paid Long-Term Disability and Life Insurance policies
* Short-term disability and voluntary life insurance options
* Generous PTO and Holiday Plan
* Opportunities for professional development and advancement

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