Representative, Credit Authorization

4 weeks ago


San Antonio, United States Conn's, Inc. Full time

Overview - The Representative, Credit Authorization, is responsible for reviewing and dispositioning customer credit applications according to Company guidelines and standards. This position is a customer support role and requires effective communication skills to interact with both external and internal customers and store associates via a variety of communication platforms.

Key Duties & Responsibilities

* Disposition customer credit applications based upon internal credit policies and procedures.
* Communicate the credit application decision to both clients and retail associates.
* Accountable for efficiently managing credit application queues, ensuring applications are processed in the order of their submission.
* Review customer credit applications (Verify accuracy of information; Cross reference information against supporting documentation; Research using third-party credit services and resources).
* Interact with customers (internal and external) and store representatives using a variety of platforms and methods, including by phone and electronically.
* Meet performance objectives related to handling of inbound and outbound calls, response time, customer wait times, and customer service ratings.
* Always maintain a customer-service orientation, both with internal and external customers and store associates.
* Partner with leadership to address complex credit authorization matters and escalated customer concerns.
* Other duties as assigned.

Required Experience

* High school diploma or GED required.
* 1+ years' prior experience in customer service required.

Preferred Experience

* Prior call center experience preferred.
* Prior experience reviewing and dispositioning consumer credit applications a plus.
* Attention to detail, with demonstrated ability to review data, identify discrepancies and research and report findings.

Skills & Abilities

* Strong communication skills (written and oral) with the ability to interact with individuals at all levels within the organization.
* Must have strong customer service skills.
* Ability to multitask and handle multiple projects simultaneously in a fast-paced environment.
* Proficient in Microsoft Office (Outlook, Excel and Word).
* Ability to work a full-time schedule including evenings, weekends, and holidays, with overtime as needed.
* Exceptional analytical skills, strong ethical behavior, and the ability to work with sensitive financial data.

Working Conditions

* Work is performed in an office (retail, distribution, call center) environment.
* May require prolonged periods of sitting/standing.



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