See more Collapse

Service Advisor

1 month ago

Golden CO, United States Christopher's Dodge Ram, Inc. Full time

JOB DESCRIPTION: SERVICE ADVISOR

A Service Advisor acts as the liaison between service Technicians and the customer, ensuring that the customer has a positive, premium experience with the dealership.

Position Requirements

  • Continuously communicating status of work being performed to the customer ensuring the customer's needs are fulfilled the first visit to the Service Department
  • Coordinating transactions between the dealership and the customer, and performing cost and time estimates for those transactions.
  • The Service Advisor will track repairs and the causes of problem, schedules the most appropriate service technician for the repair needed, and ensures Warranty Administrator has the information needed to process the customers' warranties.

Ideal candidates have empathy for others, are enthusiastic about our parts and vehicles, are trustworthy, seek and share knowledge and are adaptable to customer and coworker needs. Experience with Chrysler, Dodge, Jeep & Ram along with CDK knowledge is a plus.

Key Responsibilities

  • Comply at all times with dealership standards, processes, policies and regulations to encourage safe and efficient operations as well as a positive customer experience
  • Offer exceptional customer service to clients and resolve customer concerns promptly to drive customer loyalty
  • Ensure Excellent Customer Experience by:
  1. Demonstrating skill in providing an excellent experience for customers
  2. Monitoring the customer feedback and acting on opportunities for improvement
  3. Work with the Sales team to ensure a unified approach to taking care of the customer
  4. Seek and gain Stellantis (Chrysler. Dodge, Jeep & Ram ) product knowledge:
  5. Know the basics of automotive systems and how they work
  6. Know the vehicle brands and models the dealership sells, and know where to find detailed information about trim levels and features
  7. Be able to communicate charging methods and requirements for electrified vehicles to customers, including obtaining and installing at-home chargers
  8. Know the methods for locating charging stations for electrified vehicles (vehicle owner app and brand website)
  9. Be able to explain how to use electrified vehicle features, including the owner app, for monitoring battery charge and scheduling charging
  • Promptly greet or acknowledge the customer
  • Conduct service write-up, using tablet-based technology
  • Dispatch the multi-point inspection and Repair Order (R.O.) to appropriate Technician
  • Frequently provide customer with repair status
  • Perform Quality Checks, ensuring Fixed First Visit and that vehicle is clean with all presets returned to customer settings
  • Deliver vehicle back to customer, ensuring customer fully understands the work that was done, helping customer by answering questions, assisting with connected services and confirming customer satisfaction using delivery tablet technology

 

 

Physical Requirements

  • Able to work long hours 
  • Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly

Mental Requirements

  • Must be a person who enjoys learning and using what they learn
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
  • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests
  • Must be able to work with and understand financial information and data, and basic arithmetic functions

 

Educational Requirements

A high school diploma or equivalent is required.  An associate degree in Auto Technology is very beneficial. Additionally, certification by the National Institute of Automotive Service Excellence (ASE) is strongly encouraged.

 

Per Colorado law current employees in this position earn $61,000 to $200,000 annually .

Powered by JazzHR

We have other current jobs related to this field that you can find below

  • Service Advisor

    2 months ago

    Golden, United States AutoNation, Inc. Full time

    Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, youll be able to get out from behind the desk and play an active role in the service lane. AutoN Service Advisor, Service Technician, Operations Supervisor, Advisor, Customer Experience, Service Manager,...

  • Service Advisor

    2 weeks ago

    Golden, United States AutoNation, Inc. Full time

    AutoNation Buick GMC West At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication...

  • Service Advisor

    4 weeks ago

    Golden, United States AutoNation Full time

    AutoNation Buick GMC West At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your...

  • Service Advisor

    4 weeks ago

    Golden, United States Christopher's Dodge Ram, Inc. Full time

    JOB DESCRIPTION: SERVICE ADVISOR A Service Advisor acts as the liaison between service Technicians and the customer, ensuring that the customer has a positive, premium experience with the dealership. Position Requirements Continuously communicating status of work being performed to the customer ensuring the customer's needs are fulfilled the first visit to...

  • Service Advisor

    2 weeks ago

    Golden, Colorado, United States AutoNation Buick GMC West Full time

    Overview:At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and...

  • Honda Service Advisor

    3 weeks ago

    Golden, United States Planet Honda Full time

    Who are we? We are a family owned and operated Automotive Dealership. Since 1996, we been committed to conducting business in an ethical and fair way. Planet Automotive is a growing, three carline Dealership in Golden, Colorado. Planet Automotive is Planet Honda, Planet Hyundai and Genesis of Golden. What do we need? We are seeking self-motivated individuals...

  • Hyundai Service Advisor

    3 days ago

    Golden, United States Planet Hyundai Full time

    Who are we? We are a family owned and operated Automotive Dealership. Since 1996, we been committed to conducting business in an ethical and fair way. Planet Automotive is a growing, three carline Dealership in Golden, Colorado. Planet Automotive is Planet Honda, Planet Hyundai and Genesis of Golden. What do we need? We are seeking self-motivated individuals...

  • Service Advisor

    1 week ago

    Golden Valley, United States Tesla Motors, Inc. Full time

    Job CategoryVehicle ServiceLocationGolden Valley, MinnesotaReq. ID222572Job TypeFull-time Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability,...

  • Mechanic Stevinson Chevrolet

    4 weeks ago

    Golden, United States Asbury Automotive Group Full time

    About Asbury Stevinson Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovati Service Technician, Mechanic, Service Advisor, Repair

  • Part-time Retail Sales Associate

    4 weeks ago

    Golden, United States Office Depot General Full time

    Overview At Office Depot Inc., the Retail Sales Advisor is a part-time role providing exceptional customer service by performing duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store, and protecting company assets.  The Retail Sales Advisor will quickly build and maintain customer...

  • Sales - Product Specialist - Client Advisor

    4 weeks ago

    Golden, United States Planet Hyundai Full time

    Job DescriptionJob DescriptionWe are seeking confident sales staff members with customer service backgrounds. Our dealership does business differently regarding our sales practice. We are a negotiation free dealership making the sales process very easy. We have a 2.5-week training program to teach you our process which means experience is not necessary. We...

  • Finance and Insurance Manager

    2 weeks ago

    Golden, United States AutoNation Full time

    AutoNation Subaru West At AutoNation, were passionate about our customers, our employees and our communities. If anyone of these are your passions please check us out! Each member of our team provides a superior experience, whether it is over the phone, face to face, or in a behind the scenes role. Our customers are the reason were here. We want to be their...

  • Finance and Insurance Manager

    2 weeks ago

    Golden, United States AutoNation Subaru West Full time

    Overview: At AutoNation, were passionate about our customers, our employees and our communities. If anyone of these are your passions please check us out! Each member of our team provides a superior experience, whether it is over the phone, face to face, or in a behind the scenes role. Our customers are the reason were here. We want to be their favorite...

  • Finance AND Insurance Manager

    4 weeks ago

    Golden, United States AutoNation Subaru West Full time

    Overview: At AutoNation, were passionate about our customers, our employees and our communities. If anyone of these are your passions please check us out! Each member of our team provides a superior experience, whether it is over the phone, face to face, or in a behind the scenes role. Our customers are the reason were here. We want to be their favorite...

  • Finance and Insurance Manager

    4 weeks ago

    Golden, United States AutoNation Full time

    AutoNation Subaru West At AutoNation, we're passionate about our customers, our employees and our communities. If anyone of these are your passions please check us out! Each member of our team provides a superior experience, whether it is over the phone, face to face, or in a behind the scenes role. Our customers are the reason we're here. We want to be...

  • Sales Retail Associate

    4 weeks ago

    Golden, United States AutoNation Buick GMC West Full time

    Overview: Imagine working in a professional position where you can make a positive impact on our employees, customers, and community every day. AutoNation is looking for a few great SALES CONSULTANTS to join our AUTONATION BUICK GMC WEST DEALERSHIP. This position is a great way to get your foot in the door at the largest and most recognized Automotive Group...

  • Customer Service Specialist

    3 weeks ago

    Golden Valley, United States Ultimate Staffing Full time

    Responsibilities: Provide administrative and operational support to Insurance Advisor's clients/book of business. Duties include: onboarding new clients, collecting required information/documentation, generating documents, assisting in claim reporting, and recommending additional coverage as needed.Troubleshoot issues with clients regarding accounts.Maintain...

  • LPL Registered Investment Sales Associate

    4 weeks ago

    Golden Valley, United States Midwest One Bank Full time

    Overview At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no...

  • Financial Rep

    4 weeks ago

    Golden, United States Mutual of Omaha Full time

    Financial Representative Trainee - Denver, CO Location: Colorado Work Type: Full Time Regular Job No: 502864 Categories: Sales, Early Career Programs, Financial Representative Trainee Application Closes: Open Until Filled SHAREAs a Financial Representative Trainee, you will embark on a comprehensive program designed to equip you with the skills and...

  • Customer Experience Associate

    2 weeks ago

    Golden, Colorado, United States Genesis of Golden Full time

    Hey there! Welcome to our job listing! Let's dive in and get to know each other a bit better without wasting any time. Before you hit that apply button, let's talk about who we are: About the Company: We are a small, family-owned group of Dealerships located in beautiful Golden, Colorado. Our team consists of 160 unique individuals who all bring their own...