Customer Service Specialist

2 weeks ago


Golden Valley, United States Ultimate Staffing Full time

Responsibilities:

  • Provide administrative and operational support to Insurance Advisor's clients/book of business. Duties include: onboarding new clients, collecting required information/documentation, generating documents, assisting in claim reporting, and recommending additional coverage as needed.
  • Troubleshoot issues with clients regarding accounts.
  • Maintain client database and keep information up to date.
  • Answer any customer questions via phone or email regarding insurance policies such as premiums, coverage, etc.
  • Pre-qualifying and analyzing future client needs while recommending coverage.
  • Assists and administers departmental projects including process improvement, procedure creation and implementation.


Requirements:

  • Required: 1+ years of professional office work experience in an admin support, sales support, customer service, etc., line of work.
  • Any working experience in a financial institution would be amazing to have
  • Highly preferred and will consider higher pay rate for experience in the insurance industry and/or having a license in Property & Casualty insurance.
  • Proficient in Microsoft Office Suite.
  • Relies on experience and judgement to plan and accomplish goals.
  • Serves as a subject matter expert in one or more functional areas of the department.
  • Ability to work independently and as part of a team.
  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal skills.

Additional Info:

  • Schedule: Monday-Friday 8:00am- 5:00pm
  • Location: 100% in office in Golden Valley, MN
  • Type: Direct hire + benefits
  • Pay: $20-$24/hr


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.



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