Workforce Specialist Assistant/Workforce Specialist

2 weeks ago

Portland, United States IRCO Full time
Job Type

Full-time

Description

JOB CLASS: Assistant 1

SALARY: Starts at $45,000 per year

LOCATION: IRCO Main office - 10301 NE Glisan St. Portland, OR. 97220

STATUS: Full Time with Benefits

PROGRAM(S): Refugee Employment Services (RES) Program

OPENING DATE: December 7, 2023

CLOSING DATE: Open until filled

SCHEDULE : 8:30 AM - 5:00 PM, Monday - Friday

LANGUAGE : High level proficiency in written and spoken English and any of the following refugee languages: Spanish, Haitian Creole, Farsi, Kinyarwanda, Tigrinya, Burmese/Karen languages

REQUIREMENTS: Driving and proof of auto insurance is required

GENERAL POSITION SUMMARY:

This position is responsible for helping newly arrived refugees and refugees under 60 months in the United States obtain employment. The Workforce Specialist will assist job seekers to obtain employment and/or career development services to achieve long-term self-sufficiency.

ESSENTIAL FUNCTIONS:
  • Conducts initial intake to determine participant's eligibility, assessing participant's needs and collecting information to create an Individual Employment Plan.
  • Refer participant to English Assessment, Transit Training, Childcare Training and Pre-Employment English Training.
  • Develop Employment Plan to determine what skills the client has and what issues need to be addressed before the participant can be work-ready and employed.
  • Communicate with participant (by phone/by email/in person) on a regular basis to assure that the participant is working towards employment and that all employment issues are being addressed.
  • Make sure that the participant is aware of non-cooperation issues and fully understands their rights and responsibilities.
  • Monitor participant's mandatory participation in program activities to maintain program eligibility.
  • Maintain case notes and progress reporting.
  • Communicate with outside service providers to coordinate services for the participant.
  • Conduct job marketing and job searches for participants.
  • Consult with employers regarding hiring concerns; develop strategies to retain clients in jobs.
  • Train and orient newly hired clients on behalf of the employer and provide on-site training specific to employer's general policies and procedures, benefits, safety policies, and other areas that will assist in the retention of a client.
  • Inform and communicate regularly with ODHS Family Coaches, resettlement agencies' case managers and other agencies on participant's activities, progress, challenges, and job placements.

SECONDARY FUNCTIONS:
  • Ability to function in a positive manner in a demanding work environment, to demonstrate a high degree of flexibility, to respond to priorities and schedules that change frequently.
  • Ability to meet multiple, sometimes conflicting deadlines.
  • Strong analytical and decision-making abilities.
  • Ability to deal with distressed and/or demanding clients and employers effectively.
  • Ability to work in a fast-paced environment and make good judgments as it pertains to clients.
  • Ability to maintain a high level of confidentiality.
  • Strong skills in intercultural, interpersonal, and organizational communication.
  • Ability to communicate in a positive manner verbally, in writing, and by phone.
  • Ability to communicate with a variety of personality types and levels of the organization as well as with people outside of the organization.
  • Ability to listen for understanding and assist in problem solving.
  • Ability to prepare clear, accurate and concise reports.
  • Be punctual, demonstrate good attendance, and work flexible hours to meet client availability.
  • Ability to use basic office equipment, telephone, copy machine, fax machine, and computer.
  • Ability to sit, stand, walk, drive, talk on the phone and/or use computer for a long period of time.
  • Actively participate in relevant network meetings, regular internal IRCO meetings, and community engagement events and presentations.

Requirements

JOB SPECIFIC QUALIFICATIONS:
  • Bachelor's Degree or equivalent experience
  • Experience with pre-employment activities and job search development preferred.
  • Knowledge and/or experience of vocational and/or placement counseling for our target populations
  • Knowledge of the local job market and concerns of employers
  • Experience, knowledge, and ability to work with immigrants and refugees from various cultural, religious, and social status backgrounds with limited English.
  • Bilingual English and common refugee language.
  • Possess a valid driver's license and verification of current auto-insurance and have full use of automobile during work hours.

KNOWLEDGE:

Education: Bachelor's Degree (4)

Experience: 1-2 years of experience is required (3)

Additional Language Required: Any of the refugee languages listed above

Computers: All positions at IRCO require use of a computer and experience working with Microsoft Products including but not limited to Microsoft 365, Excel, Word, Outlook, Teams, and PowerPoint.

SKILLS:

Communication:

Regular communication inside and outside the organization to exchange ideas and gather information (5)

Creativity:

Processes and procedures are well defined (1)

EFFORT:

Mental:

Duties are mostly comprised of routine and repeated tasks (1)

Physical:

Position requires little physical effort such as lifting, carrying, or constant movement, but does allow for movement needed to complete work tasks (1)

RESPONSIBILITY:

Impact and Influence:

Positions at this level have little to no need or ability to analyze problem or concepts or make decisions on the information. This role has little or no impact and influence on organization operations, programs, expense or budgetary outcomes (1)

Work Independence:

Positions at this level work under close supervision, usually function from a clear set of operating processes or procedures, and have work closely reviewed. Little to no judgment and decision-making is required. (1)

Planning:

Positions at this level have little to no planning responsibility beyond the need to schedule own work and determine impediments to own work schedule. (1)

Supervision:

Positions at this level are not responsible for any supervisory functions or responsibilities, but may occasionally be asked to orient and/or train new employees or volunteers. (1)

WORKING CONDITIONS:

Environment:

This level has a work environment that is well protected, with virtually no hazards or obstacles. There is very little element of personal risk or hazard. Job conditions are stable, usually well managed, and very comfortable. (1)

Schedule:

The work schedule is stable and does not fluctuate. (1)

ABOUT IRCO:

IRCO's mission is to welcome, serve, and empower refugees, immigrants and people across cultures and generations to reach their full potential. Our vision is a future where all refugees and immigrants belong, our staff are nurtured, and all communities thrive.

Founded in 1976 by refugees for refugees, IRCO has over 40 years of experience working with refugee and immigrant communities in the Portland metropolitan area, and over five years in Eastern Oregon. IRCO is the largest provider of employment services and job training for newly arrived refugees in Oregon; and we support families at every stage of their lives from the time they arrive in Oregon. Find out more at www.irco.org .

IRCO IS AN EQUAL OPPORTUNITY EMPLOYER

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