Team Lead-Service Center

3 weeks ago

Fairhaven, United States Southcoast Health System Full time

Overview

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 6 years in a row

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

We are searching for a Talented Team Lead- Service Center

A career at Southcoast Health offers you:

* A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve.
* Competitive pay and comprehensive benefits package
* Generous Earned Time Off Package
* Employee Wellbeing Program
* 403B Retirement Plan with company match
* Tuition assistance / Federal Loan Forgiveness programs
* Professional growth opportunities and customized leadership training

Available to regular status employees who are scheduled to work a minimum of 20 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Position Reports to the Manager, Service Center Operations or designee. Responsible for ensuring the delivery of outstanding customer service, resolving issues, and delivering accurate information to Southcoast patients and providers. Responsible for the direct supervision of Service Center staff and ensures that all necessary tools and resources are available to meet or exceed department service requirements and servicing patients and providers across Southcoast. The Team Leader is also responsible for proactively and methodically identifying and resolving service barriers working with partner departments as needed to do so. The Team Leader will be involved in hiring decisions and assist in the training process, ensuring that every advisor is well prepared for their calls. They will continue to support advisors after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. The Team Leader should be analytical, supportive, and prepared to act a resource to advisors.

Qualifications

* Associate or Bachelor's degree preferred or the equivalent knowledge and experience is required.
* Analytical and supervisory skills as well as proficient skills with Microsoft Office applications, including Excel, Word, and PowerPoint are required.
* Three to five (3-5) years of customer service experience is required.
* Minimum one (1) year of prior Team Lead or coaching experience required (including hiring staff, delivering corrective action and leading employees).
* Additional desired skills and competencies include: Proficiency with technology, including computers, software applications and phone systems.
* Ability to coach, train and motivate employees and evaluate their performance.
* Effective collaborative and proven process improvement skills.
* Demonstrated ability to successfully plan, organize and manage projects.
* Detail oriented, with excellent proof reading and editing skills.
* Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.



Pay Range

USD $24.48 - USD $40.78 /Hr.

  • Team Lead-Service Center

    4 weeks ago

    Fairhaven, United States Southcoast Health System Full time

    Overview: Find out for yourself why Southcoast Health has been voted Best Place to Work for 6 years in a row! Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - its our way of life, and youll be at the heart of it. Southcoast Health is a...

  • Service Lead>

    1 month ago

    Fairhaven, United States Big Lots Full time

    Big Lots! - 9 Plaza Way , Fairhaven Plaza [Department Manager] As a Service Lead at Big Lots!, you'll: Lead, supervise, and provide work direction to the Service Team in the store; Provide feedback to store leadership regarding the team's performance; Serve as the primary Manager on Duty when present including opening and closing the store when...

  • Director - Patient Service Center

    1 week ago

    Fairhaven, United States Southcoast Health System Full time

    Overview Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 6 years in a row! Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is...

  • Director - Patient Service Center

    3 weeks ago

    Fairhaven, United States Southcoast Health System Full time

    Overview Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 6 years in a row! Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is...

  • Food Service Director

    3 days ago

    Fairhaven, United States Our Haven Skilled Nursing Center Full time

    **Food Service Director at Modern Skilled Nursing Center (CDM License Required)** **Solid Food Budget and Robust Staffing pattern** **Responsibilities**: - Oversee and manage all aspects of food service operations, including menu planning, food preparation, and service delivery. - Ensure compliance with all food safety and sanitation regulations. -...

  • Team Leader I

    3 weeks ago

    Fairhaven, United States Acushnet Holdings Corp. Full time

    Acushnet Company is the global leader in the design, development, manufacture and distribution of performance-driven golf products. Today, we are the steward of two of the most revered brands in golf – Titleist , one of golf’s leading performance equipment brands, and FootJoy , one of golf’s leading performance wear brands. We believe we are the most...

  • Customer Service Representative

    2 weeks ago

    Fairhaven, United States Planet Professional Full time

    Patient Services Advisor (Call Center Rep) Contract-to-hire Process- video interview + onsite interview Industry- Healthcare, about 125 employees in the Contact Center. Hours- 8:30am-5pm shift with 30 minute lunch and two 10 minute breaks WFH situation: Onsite daily (Mon-Fri) Must haves: -Healthcare, call center or office customer service experience -Good...

  • Customer Service Representative

    1 week ago

    Fairhaven, United States Planet Professional Full time

    Patient Services Advisor (Call Center Rep)Contract-to-hireProcess- video interview + onsite interviewIndustry- Healthcare, about 125 employees in the Contact Center.Hours- 8:30am-5pm shift with 30 minute lunch and two 10 minute breaksWFH situation: Onsite daily (Mon-Fri)Must haves:-Healthcare, call center or office customer service experience-Good verbal and...

  • Customer Service Representative

    4 weeks ago

    Fairhaven, United States Planet Professional Full time

    Patient Services Advisor (Call Center Rep)Contract-to-hireProcess- video interview + onsite interviewIndustry- Healthcare, about 125 employees in the Contact Center.Hours- 8:30am-5pm shift with 30 minute lunch and two 10 minute breaksWFH situation: Onsite daily (Mon-Fri)Must haves:-Healthcare, call center or office customer service experience-Good verbal and...

  • Customer Service Representative

    4 weeks ago

    Fairhaven, United States Planet Professional Full time

    Patient Services Advisor (Call Center Rep)Contract-to-hireProcess- video interview + onsite interviewIndustry- Healthcare, about 125 employees in the Contact Center.Hours- 8:30am-5pm shift with 30 minute lunch and two 10 minute breaksWFH situation: Onsite daily (Mon-Fri)Must haves:-Healthcare, call center or office customer service experience-Good verbal and...

  • Customer Service Representative

    1 week ago

    Fairhaven, United States Planet Professional Full time

    Patient Services Advisor (Call Center Rep)Contract-to-hireProcess- video interview + onsite interviewIndustry- Healthcare, about 125 employees in the Contact Center.Hours- 8:30am-5pm shift with 30 minute lunch and two 10 minute breaksWFH situation: Onsite daily (Mon-Fri)Must haves:-Healthcare, call center or office customer service experience-Good verbal and...

  • Customer Service Representative

    4 weeks ago

    Fairhaven, United States Planet Professional Full time

    Patient Services Advisor (Call Center Rep)Contract-to-hireProcess- video interview + onsite interviewIndustry- Healthcare, about 125 employees in the Contact Center.Hours- 8:30am-5pm shift with 30 minute lunch and two 10 minute breaksWFH situation: Onsite daily (Mon-Fri)Must haves:-Healthcare, call center or office customer service experience-Good verbal and...

  • Lead Person

    1 week ago

    Fairhaven, United States Acushnet Holdings Corp Full time

    Primary Responsibilities: * Conduct shift start up meetings, ensure all associates are assigned tasks, reassign associates between tasks/departments to meet workload requirements/operational priorities. Monitor output throughout the shift and adjust associate assignments to meet processing deadlines. Ensure task assignment rotation is followed and that all...

  • Lead Person

    3 weeks ago

    Fairhaven, United States Acushnet Holdings Corp Full time

    Primary Responsibilities: * Conduct shift start up meetings, ensure all associates are assigned tasks, reassign associates between tasks/departments to meet workload requirements/operational priorities. Monitor output throughout the shift and adjust associate assignments to meet processing deadlines. Ensure task assignment rotation is followed and that all...

  • Team Leader, Warranty Administration

    3 weeks ago

    Fairhaven, United States Acushnet Holdings Corp Full time

    WE ARE A PRODUCT COMPANY. WE ARE A PROCESS COMPANY. ABOVE ALL, WE ARE A PEOPLE COMPANY. The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we've been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service....

  • Call Center Representative

    2 months ago

    Fairhaven, United States Complete Staffing Solutions Full time

    Job DescriptionJob DescriptionPrimary care Center looking for a full - time Patient Service AdvisorHours:Monday - Friday8:30 AM - 5:00 PMPART TIME OPTIONS AVAILABLE:3day/week part time personResponsibilities:Answering calls to facilitate entering ordersScheduling appointmentsentering prescriptions for physicians reviewInforming patients of test resultsWork...

  • Call Center Representative

    1 week ago

    Fairhaven, United States Complete Staffing Solutions Full time

    Job DescriptionJob DescriptionPrimary care Center looking for a full - time Patient Service AdvisorHours:Monday - Friday8:30 AM - 5:00 PMPART TIME OPTIONS AVAILABLE:3day/week part time personResponsibilities:Answering calls to facilitate entering ordersScheduling appointmentsentering prescriptions for physicians reviewInforming patients of test resultsWork...

  • Patient Services Representative

    1 week ago

    Fairhaven, United States Partnership Employment Full time

    If you are a friendly, organized, and customer-oriented individual with a passion for providing exceptional patient care, we would love to hear from you!! Well established healthcare system seeks several energetic Patient Services Representatives. This person will: answer a high volume of calls and emails, book appointments and procedures, organize and...

  • Patient Services Representative

    1 month ago

    Fairhaven, United States Partnership Employment Full time

    If you are a friendly, organized, and customer-oriented individual with a passion for providing exceptional patient care, we would love to hear from you!! Well established healthcare system seeks several energetic Patient Services Representatives. This person will: answer a high volume of calls and emails, book appointments and procedures, organize and...

  • Manager Network Services

    3 days ago

    Fairhaven, United States Acushnet Company Full time

    **WE ARE A PRODUCT COMPANY.** **WE ARE A PROCESS COMPANY.** **ABOVE ALL, WE ARE A PEOPLE COMPANY.** The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we’ve been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and...