Customer Service Representative
4 weeks ago
Patient Services Advisor (Call Center Rep)
Contract-to-hire
Process- video interview + onsite interview
Industry- Healthcare, about 125 employees in the Contact Center.
Hours- 8:30am-5pm shift with 30 minute lunch and two 10 minute breaks
WFH situation: Onsite daily (Mon-Fri)
Must haves:
-Healthcare, call center or office customer service experience
-Good verbal and written communication skills
-High school diploma or GED
-Vaccinated for Covid (no booster required)
-Mandatory attendance for the first 3 weeks (for training)
Preferred:
-Healthcare industry
-Has worked in a call center
-Has worked with electronic health records
-Associate's degree
Job Description:
We are searching for a Patient Services Advisor (Call Center) to work in our new service center. Advisor will accurately coordinate, schedule and complete registration for ambulatory outpatient visits for assigned department(s). Responsibilities include collecting patient demographic and insurance information, verifying and communicating any patient liabilities, and collecting clinical information in response to scheduling questions. Position will explain any patient preparation requirements and coordinate with clinical departments regarding protocols and modifications to scheduling protocols. Position may also be expected to answer non-scheduling requests, as appropriate, or accurately transfer patients to the department able to address their question.
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