Central Call Center Associate I

3 weeks ago

Spokane, United States MultiCare Health System Full time

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0 Shift: Day Schedule: Day

The Centralized Access Team provides excellent patient care and the development of employees' healthcare skills, including those without previous healthcare experience. Our leadership and training team is focused on your success in all that you do during your career here at MultiCare. We encourage all individuals to apply who has the desire to grow and help serve our patients and community.

The Centralized Patient Access Representative handles inbound calls for multiple MultiCare Primary Care clinics including Family Medicine, Internal Medicine, Pediatrics and Anti-Coagulation. The ideal candidate possesses exceptional customer service skills and demonstrates efficiency in their work with an emphasis on attention to detail. Reliable attendance and adaptability are key to the success of our team and supporting our patients and clinic partners.

Position Summary

The Centralized Call Center Associate I (CCCA-I) answers incoming phone calls in a centralized setting from patients, family members or physicians offices related to routine scheduling for the Primary Care Physician (PCP) needs or matters. The incumbent uses an electronic system (Epic) to schedule appointments and facilitate communication to and from the clinic in accordance with established protocols.

The CCA I is the first level of a 3-tiered job family typically assigned responsibility to support primary care clinics. The ideal candidate possesses attention to detail and exceptional customer service skills, plus the ability to problem solve within the scope of the positions responsibilities.

Requirements

* Minimum one (1) year office, clerical, call center customer service experience; in healthcare preferred
* Basic computer skills
* Knowledge of medical terminology and medical insurance preferred
* Epic experience preferred

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

* Belonging: We work to create a true sense of belonging for all our caregivers
* Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
* Market leadership: Washington state's largest community-based, locally governed health system
* Employee-centric: Named Forbes "America's Best Employers by State" in 2023
* Technology: "Most Wired" health care system 15 years in a row
* Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
* Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $16.28 - $22.47 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.

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