Treatment Coordinator
2 months ago
The Pediatric Treatment Coordinator's main job responsibility is to clearly explain treatment options and related costs. The Pediatrics Treatment Coordinator is a liaison between the doctor and the patient and assists in the gathering of information in the new patient experience, as well as coordinating a treatment plan with the doctor and presenting it to the patient. They are knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements with the clients. The Treatment coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry. They also coordinate, as needed, with other offices who share in the care of patients, making sure referrals and correspondence are received and followed up on. The Pediatrics Treatment Coordinator may also be responsible for some internal accounting duties that support the practice's goals for profitability.
REPORTS TO: Lead Specialty Doctor/Office Leader
SCHEDULE: This position requires a flexible schedule that may require extended hours business requires - including evenings and weekends.
QUALIFICATIONS:
- 1-3 years of previous dental front office experience is required
- At least 1 year experience working with all insurance providers
- Excellent time management skills
- Problem solving
- Advanced dental knowledge
- Ability to connect with strangers and prospect patients
- At least 1 year of Treatment Coordinator experience in at least 1 Specialty.
- Bilingual (preferred)
ESSENTIAL FUNCTIONS:
- Educate patients on the type and extent of treatment needed.
- Be successful in converting planned treatment to scheduled treatment in multi-specialty. (Pedodontics, Endodontics, Oral Surgery, Orthodontics)
- Communicate with referring offices through letters and emails details of treatment planned and updates on patient treatment.
- Build schedules to meet performance targets/goals
- Verify all insurances PPOs, Medi & Chip
- Ability to call in / Fax COP (change of provider)
- Send Pre-Authorizations
- Must utilize excellent communication skills with an ability to explain, present, and educate dental procedures and treatment plans to patients plainly. (Fillings, Crowns, Bridges, Dentures, Implants)
- Process payments; Cash, Credit & Care Credit
- Ability to audit chart notes and create claims
- Ability to run end of day reports
- Assist with open and close of the office
- Works directly with the local hospital surgical centers to build schedules and prepare patient documents prior to surgery
PHYSICAL REQUIREMENTS:
- Prolonged sitting and standing as needed
- Ability to lift up to 15 lbs
NOTE:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the Associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.
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