Current jobs related to Director of Patient Experience - Conshohocken - Tandigm Health

  • Director/Coordinator of Religious Education

    1 month ago

    Conshohocken, United States Archdiocese of Philadelphia Full time

    Job DescriptionJob DescriptionSt. Matthew, Conshohocken, PADirector/Coordinator of Religious Education Job DescriptionThe position of Director/Coordinator of Religious Education (DRE or CRE) is a ten month (September through June) full time position. The Director/Coordinator of Religious Education must be a practicing Catholic, in good standing with the...

  • Association Director of Day Camps

    3 weeks ago

    Conshohocken, Pennsylvania, United States YMCA of the USA Full time

    Job SummaryThe YMCA of the USA is seeking a highly skilled and experienced professional to serve as the Association Director of Day Camps. This key leadership role will be responsible for leading the growth and development of 30+ day camps, managing standards for Association-wide day camp programs, and providing support to Executive Leaders and Program...

  • Association Director

    7 days ago

    Conshohocken, Pennsylvania, United States YMCA of the USA Full time

    Job DescriptionThe Association Day Camp Director will lead the development and growth of 30 plus Day Camps, ensuring consistency in program standards across the Association. This role will provide support to Executive Leaders and Program Directors to promote the organization's mission, overseeing the progress of program operations to increase quality and...

  • Association Camp Director

    2 months ago

    Conshohocken, United States YMCA of the USA Full time

    Job Description The Association Day Camp Director will lead the brand and growth for 30 plus Day Camps; manage the standards for Association-wide Day Camp programs; Provide support to Executive Leaders and Program Directors in order to promote the organization’s mission; oversee the progress of program operations that increase quality and...

  • Creative Director

    2 weeks ago

    Conshohocken, Pennsylvania, United States Clutch Full time

    Job DescriptionJob Title: Associate Art DirectorJob Type: Full-timeCompany: Clutch CreativeAbout Us: Clutch Creative is a rapidly growing staffing agency that supports clients by identifying unreachable talent to help their businesses grow.Job Summary: We are seeking an Associate Art Director with brand-side experience to join our team. As an Associate Art...

  • Art Director

    2 weeks ago

    conshohocken, United States Clutch Full time

    Role: Art DirectorSalary: up to $110kLocation: Conshohocken, PAOnsite and open to reloTranscripts are required for this position.Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.Our candidates work with us because they know we have the best opportunities available...

  • Art Director

    2 weeks ago

    conshohocken, United States Clutch Full time

    Role: Art DirectorSalary: up to $110kLocation: Conshohocken, PAOnsite and open to reloTranscripts are required for this position.Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.Our candidates work with us because they know we have the best opportunities available...

  • Art Director

    2 weeks ago

    Conshohocken, United States Clutch Full time

    Role: Art DirectorSalary: up to $130kLocation: Montgomery County, PAOnsiteClutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career...

  • Art Director

    2 weeks ago

    Conshohocken, United States Clutch Full time

    Role: Art DirectorSalary: up to $130kLocation: Montgomery County, PAOnsiteClutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career...

  • Art Director

    5 days ago

    conshohocken, United States Clutch Full time

    Role: Art DirectorLocation: Conshohocken, PAOnsite and open to reloClutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move.We...

  • Art Director

    1 week ago

    Conshohocken, United States Clutch Full time

    Role: Art DirectorLocation: Conshohocken, PAOnsite and open to reloClutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move.We...

  • Art Director

    2 weeks ago

    Conshohocken, United States Clutch Full time

    Role: Art DirectorLocation: Conshohocken, PAOnsite and open to reloClutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.Our candidates work with us because they know we have the best opportunities available to them and will help them navigate their next career move.We...

  • Art Director

    2 weeks ago

    Conshohocken, United States Clutch Full time

    Role: Art DirectorSalary: up to $110kLocation: Conshohocken, PAOnsite and open to reloTranscripts are required for this position.Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.Our candidates work with us because they know we have the best opportunities available...

  • Art Director

    2 weeks ago

    Conshohocken, United States Clutch Full time

    Role: Art DirectorSalary: up to $110kLocation: Conshohocken, PAOnsite and open to reloTranscripts are required for this position.Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow.Our candidates work with us because they know we have the best opportunities available...

  • Medical Director

    1 week ago

    Conshohocken, Pennsylvania, United States UnitedHealth Group Full time

    Transforming Healthcare for Our CommunitiesAt UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. Our mission is to provide high-quality, patient-centered care that addresses the unique needs of our members.About the RoleWe're seeking a skilled Medical Director to lead our Complex...

  • Associate Art Director

    2 weeks ago

    Conshohocken, United States Clutch Full time

    Role: Associate Art DirectorSalary: up to $110kLocation: Conshohocken, PAOnsiteTranscripts are required for this position. Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow. Our candidates work with us because they know we have the best opportunities available to...

  • Associate Art Director

    2 weeks ago

    Conshohocken, United States Clutch Full time

    Role: Associate Art DirectorSalary: up to $110kLocation: Conshohocken, PAOnsiteTranscripts are required for this position. Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow. Our candidates work with us because they know we have the best opportunities available to...

  • Associate Art Director

    2 weeks ago

    conshohocken, United States Clutch Full time

    Role: Associate Art DirectorSalary: up to $110kLocation: Conshohocken, PAOnsiteTranscripts are required for this position. Clutch Creative is a rapidly growing staffing agency. We support our clients by identifying unreachable talent that helps their businesses grow. Our candidates work with us because they know we have the best opportunities available to...

  • Creative Director

    2 weeks ago

    Conshohocken, Pennsylvania, United States Clutch Full time

    About the RoleClutch Creative is seeking a highly skilled Associate Art Director to join our team. As a key member of our creative team, you will be responsible for developing and executing visually stunning websites, interactive assets, and traditional design projects.Key ResponsibilitiesConcept and execute design projects that meet and exceed client...

  • Regulatory Affairs Director

    4 days ago

    Conshohocken, Pennsylvania, United States Madrigal Pharmaceuticals Corporation Full time

    Job Title: Regulatory Affairs DirectorMadrigal Pharmaceuticals Corporation is seeking a highly skilled Regulatory Affairs Director to join our team. As a key member of our regulatory team, you will be responsible for managing the day-to-day regulatory activities of assigned projects for compounds under development and/or marketed.Key Responsibilities:Develop...

Director of Patient Experience

4 months ago

Conshohocken, United States Tandigm Health Full time
Director of Patient Experience (hybrid)

Tandigm Health, a transformational leader in population health management, is looking for a Director of Patient Experience in the greater Philadelphia area. We offer a competitive compensation and benefits package and are proud to share a culture of diversity and inclusion.

Primary Duties and Responsibilities:

Are you passionate about improving the patient experience? Tandigm is seeking a dynamic individual to fill the role of Director of Patient Experience. In this pivotal position, you will craft our annual patient experience strategy and spearhead the implementation of key initiatives aimed at enhancing patient satisfaction and engagement.

As the Director, you will design incentives, lead the development of training content and supporting programs, and track key metrics to foster continuous improvement in the patient experience of care.

Collaboration will be at the heart of your work, as you engage with various stakeholders including Tandigm teammates, staff, and providers within our extensive PCP network and affiliated Specialist Alliances, payor partners, vendors, and third parties to achieve our established goals. If you're ready to make a meaningful impact on patient experiences and drive positive change in healthcare delivery, we want to hear from you

Essential Functions
  • Creates an annual overall patient experience strategy
  • Leads the implementation of strategies that drive and support patient experience improvement initiatives for targeted areas (access to care, care coordination, etc.), that tie to CAHPS and HOS measures
  • Develops metrics, reports and dashboards to monitor performance throughout the year, spot trends and present most relevant insights to stakeholders
  • Analyzes patient experience data (post visit survey responses, CAHPS and HOS results, payor-run surveys, etc.) in order to identify improvement opportunities
  • Ensures alignment between the annual strategic plan, payor targets and incentive programs by engaging in the creation, improvement and execution of the incentive plan design, metric development and monitoring
  • Supports PCP practices in the attainment of high levels of performance relative to the annual PCP incentive plan by proactively engaging in support and reactively being available for assistance
  • Develops and supports the Network of Networks strategy by developing and leading a recurring series of remotely conducted sessions to share best practices to improve patient satisfaction
  • Develops annual education and coaching content to enhance the patient experience and facilitate the deployment of education through multiple channels - remote, computer based and live, in office training
  • Prepares and presents both oral and written reports and presentations to stakeholders and leadership related to experience projects, initiatives and progress in achieving goals.
  • Manages survey vendor relationship
  • Works collaboratively with internal and external stakeholders, such as the Network Solutions and High Value Networks to develop and refine practice or system level action plans on a quarterly basis
  • Supervises, evaluates, mentors and develops direct report staff
  • Leads assigned projects and programs by creating and executing project work plans
  • Consistently exhibits behavior and communication skills that demonstrate Tandigm Health's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
  • Uses, protects, and discloses Tandigm's patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and protects Tandigm assets from unauthorized access, disclosure, modification, destruction or interference.
  • Adheres to and responsible to abide by all information security policies, processes, and/or activities.
  • Reports security events or potential events or other security risks to the organization to management.
  • Performs additional duties as assigned.

Required Qualifications:

Position Requirements: Education and Experience
  • Bachelor's degree, master's degree preferred
  • Patient experience certification, such as Certified Patient Experience Professional (CPXP), preferred
  • Minimum of ten years' experience, at least five of which in a healthcare management or leadership position with a focus on patient experience.
  • Computer proficiency to include Microsoft Word, Excel, PowerPoint, and Outlook.
  • Experience leading patient experience initiatives and building strategies and tactics to improve the patient experience
  • Knowledge of CAHPS and HOS metrics and tactics to drive improvement
  • Demonstrated analytical skills and/or ability to use data to orient decision-making
  • Excellent communication skills (verbal and written) with a proven track record of effectively, interfacing, training, presenting information to different stakeholders, from Executive Leadership to practice staff
  • Proficiency in writing and editing reports and other materials
  • Experience creating and delivering interactive and engaging training and education related to patient experience
  • Experience implementing process improvement methodologies, (e.g. six sigma, PDSA/PDCA) process management or change management preferred

Skills
  • Strong problem-solving skills and ability to quickly resolve issues and concerns
  • Excellent verbal and written communication skills.
  • Must embrace and exemplify the core vision and values of Tandigm Health.
  • Ability to travel to sites within the region as needed
  • Proficient in MS Office Suite (Excel, Word, PowerPoint) as well as MS Project
  • Must be able to lead teams.
  • Must be able to make effective and timely decisions.
  • Must be able to effectively influence peers and other stakeholders without direct reporting relationships

COVID-19 Requirements:

Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

Equal Employment Opportunities (EEO):

Tandigm provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Search Firm Representatives Please Read Carefully:

Tandigm Health, LLC does not acceptunsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without avalid written search agreement in place for this position will be deemed thesole property of our company. No fee will be paid in the event a candidate ishired by our company as a result of an agency referral where no pre-existingagreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.