OCOK Resource Coordinator

4 weeks ago

Fort Worth, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Description

Position Function: Works closely with the OCOK Director of Quality Improvement and Contracts to research, locate and coordinate purchased-services for Family Services Providers in/out of Region 3b. This position is responsible for engaging and completing the contracting process for Purchased-Services Network Providers. Responsible for the coordination of Family Services Providers presentations to OCOK in an effort to learn about Providers' services. Demonstrates excellent verbal communication skills, customer service, negotiation and organizational skills.

Educational Requirements: A Bachelor's degree in Social Work or related degree required. Master's preferred.

Experience Requirements: Two years of experience in a health, social service, or other organization that deals with contractual requirements, confidential information and/or wellbeing of clients. Texas Department of Family and Protective Services experience given preference.

Functional Requirements: The Resource Coordinator is responsible for managing the coordination of Family Services for in and out of Region 3b Network Providers. Monitors contracts, standards, and regulations to ensure compliance. Conducts internal, external, and specialized program studies to measure program effectiveness. Reports findings and makes recommendation to supervisor to correct discrepancies or improve services. Facilitates and coordinates trainings with the Provider Network.

Additional Functional requirements:

• Responds to inquiries from the Permanency Department in reference to coordination of services.

• Provides program and agency information and/or makes referrals to other community resources.

• Researches, locates and coordinates Family Services with in and out of Region 3b Providers.

• Participates in quality improvement activities to improve compliance, efficiency and effectiveness of service provision.

• Assists in conducting internal quality reviews and makes recommendations.

• Collects, analyzes, tracks and presents data for performance reporting, on a regular basis to the Director.

• Demonstrates an ability to collaborate with the Provider Network and TDFPS management staff to optimize the quality of services delivered to children and families.

• Demonstrates excellent communication and interpersonal skills and the ability to work cooperatively with youth, families, collaborating agencies, outside professionals and OCOK staff.

• Demonstrates good judgment and the ability to work independently.

• Demonstrates an ability to continue learning through supervision, continuing education, and experience.

• Must be able to handle a high degree of emotional stress related to client issues.

• Must have excellent writing skills and the ability to complete reports and documents in a timely manner.

• Must not have been convicted of a felony or criminal offense against a child.

Working Conditions:Position includes exposure to parents, guardians, and conservators as well as to youth with behavioral problems, including possible physical aggression. Heavy computer usage, administrative and clerical functions in a "team" office environment. A personal vehicle is required for travel in and out of the contract region with overnight stay as needed. Must possess a valid Texas driver's license and have a driving record, which is within guidelines of the insurance underwriter.

Exposure to Confidential Information: The Resource Coordinator will have access to confidential records including personnel records, child/youth records, foster care and adoption records, and caregiver/foster parent information. Must maintain confidentiality and follow policies related to all of these records.

Key Expectations/Responsibilities:

• Maintains high ethical standards which are outlined in the ACH Child and Family Services Code of Ethics.

• A commitment to empowering others to solve their problems.

• Value a nurturing family as the ideal environment for a person.

• A conviction about the capacity of people to grow and change.

• The ability to assist in the development of goals for the Quality Improvement and Contracts Department and implement strategies for achieving these goals.

• The ability to establish a respectful relationship with persons served to help them gain skills and confidence.

• The ability to work collaboratively with other personnel and/or service providers and professional.

• The capacity to maintain a helping role and to intervene appropriately to meet service goals.

• The ability to set appropriate limits.

• Performs other duties as assigned and required to maintain Department's operation.

• Promotes and demonstrates appropriate respect for cultural diversity among co-workers and all work related contacts.

Planning:

• Participates in meetings with collaborating partners and agencies.

• Maintains close working relationship with public and private agencies for the assimilation and coordination of data.

• Provides leadership in QCC process and planning meetings as needed to facilitate quality care.

Implementation:

• Monitors and reports on contracts, standards and regulations to ensure compliance.

• Responsible for collecting, sorting, interpreting, measuring and analyzing outcome/expectations in support of Agency contracts.

• Monitors and audits contract compliance of network provider programs/facilities and prepares reports summarizing results.

• Reviews, tracks and reports on a variety of departmental compliance standards (Accreditation reportable critical incidents, abuse/neglect, licensing paperwork, training requirements, etc.).

• Serves as liaison to monitor and assure response to all client reported concerns and complaints relating to services provided by or purchased by the Agency.

• Conducts program data evaluation and reporting.

Training and Supervision:

• Attends continuing education necessary to expand knowledge and maintain certifications or licenses.

• Communicates regularly with supervisor and seeks supervision when appropriate.

• Participates in and conduct in-service training.

Additional Qualifications/Responsibilities

Requirements
Educational Requirements: A Bachelor's degree in Social Work or related degree required. Master's preferred.

Experience Requirements: Two years of experience in a health, social service, or other organization that deals with contractual requirements, confidential information and/or wellbeing of clients. Texas Department of Family and Protective Services experience given preference.

Functional Requirements: The Resource Coordinator is responsible for managing the coordination of Family Services for in and out of Region 3b Network Providers. Monitors contracts, standards, and regulations to ensure compliance. Conducts internal, external, and specialized program studies to measure program effectiveness. Reports findings and makes recommendation to supervisor to correct discrepancies or improve services. Facilitates and coordinates trainings with the Provider Network.

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