Collections Representative

4 weeks ago

Anaheim, United States Lobel Financial Full time

Join one of the top 20 auto finance companies in the industry and grow with us We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that encourages their employees to learn and develop their skills so they have the opportunity to advance within the organization.

As a Collections Representative you will be responsible for contacting customers who are delinquent in the repayment of their loans and obtain payments, commitment agreements, or establish a repayment plan. The successful candidate acts as a liaison between the creditor and customer and effectively manages overdue accounts.

Additional duties include phone and email communication and maintaining a variety of organizational databases. The successful candidate ensures all collection calls are accurately notated, follows state and federal debt collection laws, and adheres to company policies and procedures.


Basic Responsibilities

  • Make collection calls and/or write correspondence
  • Provide professional customer service regarding collection issues
  • Process and review account adjustments
  • Resolve customer discrepancies and short payments
  • Monitor and maintain assigned accounts
  • Meet department defined department goals and activity metrics
  • Perform other assigned tasks and duties necessary
  • Enlist the efforts of supervisors/management when necessary to accelerate the collection process
  • Must communicate & follow up effectively with customer accounts in a timely manner

Skills & Qualifications

  • Bilingual- English/Spanish is REQUIRED
  • Excellent time management skills and ability to multi-task and prioritize work
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Computer proficiency
  • Working knowledge of Microsoft Office programs
  • Ability to work in a fast paced goal oriented collections department
  • Strong organizational, negotiation, and problem solving skills
  • Working knowledge of company policies and procedures
  • Commitment to excellent customer service
  • Previous customer service experience a plus
  • High school diploma
  • Compensation: DOE

Company Benefits

  • 401K with company match
  • Medical, dental and vision
  • Optional life insurance
  • Paid holidays
  • Paid vacation and sick days

Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have branch offices coast-to-coast.

Employees choose Lobel Financial because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel Financial.



Job Posted by ApplicantPro

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