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Collections Representative
1 month ago
Join one of the top 20 auto finance companies in the industry and grow with us We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that encourages their employees to learn and develop their skills so they have the opportunity to advance within the organization.
As a Collections Representative you will be responsible for contacting customers who are delinquent in the repayment of their loans and obtain payments, commitment agreements, or establish a repayment plan. The successful candidate acts as a liaison between the creditor and customer and effectively manages overdue accounts.
Additional duties include phone and email communication and maintaining a variety of organizational databases. The successful candidate ensures all collection calls are accurately notated, follows state and federal debt collection laws, and adheres to company policies and procedures.
Basic Responsibilities
* Make collection calls and/or write correspondence
* Provide professional customer service regarding collection issues
* Process and review account adjustments
* Resolve customer discrepancies and short payments
* Monitor and maintain assigned accounts
* Meet department defined department goals and activity metrics
* Perform other assigned tasks and duties necessary
* Enlist the efforts of supervisors/management when necessary to accelerate the collection process
* Must communicate & follow up effectively with customer accounts in a timely manner
Skills & Qualifications
* Bilingual- English/Spanish is REQUIRED
* Excellent time management skills and ability to multi-task and prioritize work
* Strong attention to detail
* Excellent written and verbal communication skills
* Computer proficiency
* Working knowledge of Microsoft Office programs
* Ability to work in a fast paced goal oriented collections department
* Strong organizational, negotiation, and problem solving skills
* Working knowledge of company policies and procedures
* Commitment to excellent customer service
* Previous customer service experience a plus
* High school diploma
* Compensation: DOE
Company Benefits
* 401K with company match
* Medical, dental and vision
* Optional life insurance
* Paid holidays
* Paid vacation and sick days
Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have branch offices coast-to-coast.
Employees choose Lobel Financial because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel Financial.
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