Director - Patient & Fam Experience - Miamisburg - FT/Days

3 weeks ago

Miamisburg, United States Kettering Medical Center Network Full time

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview

Kettering Health Miamisburg

* Serving the residents of Warren, Butler, and Southern Montgomery counties for over 40 years.
* Kettering Health Miamisburg, formerly Sycamore Medical Center, is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio.
* The cornerstone services for KH Miamisburg have been Bariatric surgeries and Orthopedic care.
* Expanded services include emergency care, sleep center, mammography, breast MRI, cardiac catheterization lab, wound center and DEXA scanning.
* 142 bed facility
* Awarded with 100 Top Hospital by IBM Watson Health for the 10th time in 2019.
* In 2020, KH Miamisburg received an "A" from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
* Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
* KH Miamisburg received several awards from Healthgrades:
* Outstanding Patient Experience Award (2017-2019)
* America's 100 Best Hospitals for Prostate Surgery Award (2020)
* Joint Replacement Excellence Award (2020)



Preferred Qualifications

* Minimum of 5 years of hospital program leadership experience
* Documented experience of implementing and accomplishing patient experience or consumer experience improvements
* Advanced knowledge of the patient satisfaction survey tools as published by the Center for Medicare and Medicaid
* Experience in project management or process improvement
* Advanced data analytic and interpretation skills
* Ability to communicate effectively with both verbal and presentation skills with all levels of employees, physicians and executives

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