NW Pt Acct CS Team Lead

3 weeks ago

Miamisburg, United States Kettering Health Network Full time

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

 


Kettering Health Miamisburg  

  • Serving the residents of Warren, Butler, and Southern Montgomery counties for over 40 years.
  • Kettering Health Miamisburg, formerly Sycamore Medical Center, is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio.
  • The cornerstone services for KH Miamisburg have been Bariatric surgeries and Orthopedic care. 
  • Expanded services include emergency care, sleep center, mammography, breast MRI, cardiac catheterization lab, wound center and DEXA scanning. 
  • 142 bed facility
  • Awarded with 100 Top Hospital by IBM Watson Health for the 10th time in 2019.
  • In 2020, KH Miamisburg received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
  • Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
  • KH Miamisburg received several awards from Healthgrades:
    • Outstanding Patient Experience Award (2017-2019)
    • America’s 100 Best Hospitals for Prostate Surgery Award (2020)
    • Joint Replacement Excellence Award (2020)


MAJOR DUTIES AND RESPONSIBILITIES:

 

1. Ensures excellent customer service skills among all patient access staff.

2. Responsible for assisting Coordinator/Supervisor/Manager in various facets of Patient Access services.

3. Emphasizes high level of patient satisfaction, being sensitive to all standards of performance and KH Standards of Behavior.

4. Assists Coordinator/Supervisor/Manager to maintain a competent, highly trained staff and ensure a high level of accuracy and completeness from scheduling, pre-registration, financial clearance process, through discharge.

5. Serves as a subject matter expert in problem identification and solving and effectively interacts with ancillary departments, patients, physicians, patient financial services, case management, and their staff. The responsibility for this department is on a 24-hour basis.

6. Understands all regulatory agency requirements (i.e. Joint Commission, HFAP, HIPPA, EMTALA, OIG, and CMS etc.) and ensures deployment and compliance of regulatory requirements to staff.

7. Assists Coordinator/Supervisor/Manager in maintaining proper staffing structure for appropriate oversight of access system operations for all positions needed.

8. Provides mentorship to employees that require coaching and training to ensure for the desired performance.

9. Works alongside Coordinator/Supervisor/Manager to ensure strong communication exists between the other ancillary departments’ leaders.

10. Maintaining Kettering Health Network goals of scheduling, registration accuracy, insurance verification, pre-registration, pre-certification, up-front collections, and other healthcare industry standards or trends in which Patient Access Services metrics of measurement are based.

11. Acts as a resource for retraining on any system upgrades or enhancements.

12. Understanding of general safety, fire safety, equipment management, hazardous materials, right-to-know, disaster plan, universal precautions and infection control.

13. Maintains a status of subject matter expert for all things Patient Access including but not limited to Workflow and Work Queue Management.

14. Understands a basic level of the department budget and daily operations processes.

15. Follows job safety requirements. Reports accidents or incidents within 24 hours of occurrence to immediate supervisor.

16. Assist the Coordinator/Supervisor/Manager in all duties as assigned and keeps the Coordinator/Supervisor/Manager informed of issues.

17. Performs all other duties as needed and assigned by Coordinator/Supervisor/Manager.


QUALIFICATIONS FOR JOB:

 

· High School Diploma or equivalent required.

· Demonstrates competency in working in teams and ability to effectively communicate at all levels.

· Ability to work independently with minimal supervision.

· Ability to work under pressure and handle multiple tasks simultaneously.

· Proficiency in using computer software; i.e. EPIC, Excel, Microsoft Word and Email.

· One-year customer service experience preferred.

  • NW Pt Acct CS Team Lead

    1 week ago

    Miamisburg, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • NW Pt Acct CS Team Lead

    3 weeks ago

    Miamisburg, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • Team Operations Lead

    4 days ago

    Miamisburg, United States Red Bird Pizza Full time

    **About Red Bird Pizza**: Red Bird Pizza is a New Jersey + New York City inspired “East Coast Style” pizzeria newly established in the heart of Miamisburg, OH. We are dedicated to making the best pizza possible by using the freshest and highest quality ingredients that we can find (organic / local whenever possible). Red Bird Pizza will never compromise...

  • Shipping And Assembly Manager/Team Lead

    3 weeks ago

    Miamisburg, United States Tech Products Full time

    Job DescriptionJob DescriptionShipping and Assembly Manager/Team LeadJob Summary:Stabilus is the world leader in design and manufacture of hydro pneumatic positioning elements, hydraulic vibration dampers, electromechanical drives and door positioners for automotive and industrial applications. This position will be at Tech Products in Miamisburg, OH. They...

  • Shipping And Assembly Manager/Team Lead

    1 week ago

    Miamisburg, United States Tech Products Full time

    Job DescriptionJob DescriptionShipping and Assembly Manager/Team LeadJob Summary:Stabilus is the world leader in design and manufacture of hydro pneumatic positioning elements, hydraulic vibration dampers, electromechanical drives and door positioners for automotive and industrial applications. This position will be at Tech Products in Miamisburg, OH. They...

  • Food Service

    3 weeks ago

    Miamisburg, United States Carespring Full time

    ** Food Service - Dietary Assistant (FT/PT)** **Job Category****:** Food Service **Requisition Number****:** FOODS003554 Showing 1 location **Job Details** **Description** $10 to $13 an hour! Facility is currently looking for Full Time or Part Time Positions. Come join our team as Food Service Dietary Assistant in our state of the art, skilled nursing...

  • Applications Team Leader

    1 day ago

    Miamisburg, United States Avery Dennison Smartrac Full time

    Company Description Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and...

  • Charge Nurse

    2 weeks ago

    Miamisburg, United States Carespring Full time

    Job DescriptionJob DescriptionWe need a Charge Nurse to join our team at Sycamorespring Skilled Nursing and Rehabilitation in Miamisburg, OH.$22 To $35 Per Hour (Up To $48.00 with Shift Differential)The Charge Nurse is to assist the Nursing supervisor in the responsibility for the total patient care within the nursing unit, and the management of the...

  • Charge Nurse

    1 week ago

    Miamisburg, United States Carespring Full time

    Job DescriptionJob DescriptionWe need a Charge Nurse to join our team at Sycamorespring Skilled Nursing and Rehabilitation in Miamisburg, OH.$22 To $35 Per Hour (Up To $48.00 with Shift Differential)The Charge Nurse is to assist the Nursing supervisor in the responsibility for the total patient care within the nursing unit, and the management of the...

  • Travel PT in Miamisburg, OH

    2 weeks ago

    Miamisburg, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Jackson Therapy Partners to find a qualified PT in Miamisburg, Ohio, 45343!About The PositionJoin our client's team as a licensed Physical Therapist for a full time position with a mission driven facility where expert therapy professionals help patients with injuries and illnesses improve their movement, manage their...

  • RN Lead Nurse

    1 week ago

    Miamisburg, United States Kingston Healthcare Full time

    Job DescriptionJob DescriptionAre you seeking a more elevated nursing career path that reflects your genuine passion for care giving? Are you a master collaborator, thriving in a stimulating and dynamic environment? Well, look no further, dear friend. Kingston of Miamisburg has an enticing opportunity for a results-oriented, RN Nurse Lead to join our elite...

  • Lead Project Engineer

    4 weeks ago

    Miamisburg, United States CESO Full time

    Job Description Are you a Civil Staff Engineer seeking purpose, challenge, and talented colleagues? With a diverse portfolio of residential, energy, commercial, light industrial and public programs, CESO has the opportunity for you to develop your career. We develop leaders and empower our associates to use their skills and talents to positively impact the...

  • Lead Project Engineer

    1 week ago

    Miamisburg, United States CESO Full time

    Job Description Are you a Civil Staff Engineer seeking purpose, challenge, and talented colleagues? With a diverse portfolio of residential, energy, commercial, light industrial and public programs, CESO has the opportunity for you to develop your career. We develop leaders and empower our associates to use their skills and talents to positively impact the...

  • Cook / Grill Operator>

    2 weeks ago

    Miamisburg, United States Waffle House Full time

    Waffle House - 2959 Miamisburg - [Grill Cook / Kitchen Staff / Weekly Pay / PTO + Medical-Dental-Vision-Life] As a Cook/Grill Operator at Waffle House, your responsibilities will include: Preparing food to order, cleaning, handling and storing food using proper methods, performing end of shift duties. Seeking reliable team players that work hard with a...

  • Physical Therapist

    1 week ago

    Miamisburg, United States Kingston Healthcare Full time

    Job DescriptionJob DescriptionAre you a compassionate and skilled Physical Therapist looking to make a meaningful impact in the lives of our diverse patient population? Kingston Healthcare is seeking a dedicated individual to join our dynamic team and deliver exceptional care in an inclusive and supportive environment.Benefits:A supportive and inclusive...

  • (PT) Physical Therapist

    2 weeks ago

    Miamisburg, United States Kingston Healthcare Full time

    Job DescriptionJob DescriptionAre you a compassionate and skilled Physical Therapist looking to make a meaningful impact in the lives of our diverse patient population? Kingston Healthcare is seeking a dedicated individual to join our dynamic team and deliver exceptional care in an inclusive and supportive environment.Work type:PRNResponsibilities:Conduct...

  • Customer Service Representative

    3 weeks ago

    Miamisburg, United States Shawn Thacker - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Pt Fin Srvcs Supervisor

    3 weeks ago

    Miamisburg, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • Pt Fin Srvcs Supervisor

    3 weeks ago

    Miamisburg, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • Pt Fin Srvcs Supervisor

    1 week ago

    Miamisburg, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...