Technical Service Representative
3 weeks ago
Overview
Title: Technical Service Representative
Travel: 0-10%. At client location in Ann Arbor, MI
Compensation: $60-70K plus bonus
As a Technical Service Representative you represent the company & provide a valuable service to our customers. It is important that you perform the functions of your job in a safe & professional manner.
The Technical Service Representative will complete work assignments and service accounts according to previous contracts and commitments. Maintain a relationship with key customer personnel and takes full ownership for account retention. This includes calling at executive levels, renewing contracts and selling price increases as needed. Conduct in-plant water sampling, analyses and reporting of results. Collect operating data on equipment and is responsible for maintaining/monitoring the chemical feed program. Complete specialized studies as well as communicate effectively with Sales Reps, Customers and internal employees.
A Technical Service Representative is responsible for developing customer and prospect rapport and goodwill, for learning the customers' and prospects' operations and for becoming a producing member of the company sales and service team.
Responsibilities
* Maintain current customer base
* Service accounts per agreement
* Primary owner of all relationships within account
* Improve technical and market knowledge
* Record customer operating, system, and equipment data and inform primary representative of changes or plans for change.
* Complete call reports, service reports and business reviews as required
* Working with immediate supervisor to update contract agreements and work sheets, submit to CSR's and accounting as required
* Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service measured by customer care survey.
* Performance of other duties as assigned.
Qualifications
* Technical Degree or Minimum 5 Years Sales or Technical Experience
* "In-House" Training as needed to meet objectives
* Field Training with other reps to meet objectives
* Strong communication skills
* Continued sales training to meet objectives
* Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment.
* Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program
EEO/AA/F/M/Vet/Disabled
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