Technical Support Specialist

4 weeks ago

Ann Arbor, Michigan, United States Koddi Full time

As a Technical Support Specialist, you will provide our customers and partners with world class service. We are on the front lines of incoming requests from both internal and external users of our platform. We handle requests spanning data investigation to ad operation requests. Because of the nature of the role, you will work closely with all our teams on a daily basis – from client services to engineering to make sure we do the right thing for our customers.

The Work

  • Utilize Salesforce to provide timely troubleshooting and resolution for tickets.
  • Collect information and document bugs (in Jira) for engineers and escalate appropriately based on the impact to the client.
  • Using technical skills to investigate issues within any of the Koddi platforms or system issues.
  • Triaging and prioritizing all support issues with technical teams (R&D, Project Management, Product, Operations) and work closely with internal teams to plan releases and ensuring quality of issue resolutions once resolved
  • Working closely with our Koddi Account Management teams to identify issues in the platform and back end technology
  • Create internal process/ troubleshooting documentation so that common or emerging issues can be addressed/looked into before they become serious or widespread
  • Participate in weekend and holiday on-call rotation.

Who You Are

  • You have at least 2 years of experience in a customer support role providing technical support in a SaaS organization
  • A technical support enthusiast with strong troubleshooting skills and an ability to navigate through multiple product environments
  • You are familiar with CRM systems and support practices (Zendesk, Salesforce, etc.)
  • You have a well-developed track record with database knowledge and SQL querying
  • You have a basic knowledge of Excel data manipulation (i.e. pivot tables, vlookups)
  • You have a baseline technical skills in APIs and using Postman Collections and Runner to make API calls
  • You have excellent analytical, problem solving, oral and written communication skills
  • You desire to be a part of a fast paced and high energy work culture where you may need to multitask
  • You enjoy problem solving and display an eagerness to learn new technologies/skills
  • You rely on researching and troubleshooting skills when presented with an unfamiliar or undocumented technical issues
  • AWS or other cloud experience is a plus

ABOUT KODDI

Koddi's award-winning ad technology platform provides a robust network for brands to connect with consumers and drive revenue through native sponsored placements, metasearch, and programmatic media campaigns.

Based in Fort Worth, Texas, Koddi has additional office locations in New York, Ann Arbor, Austin, San Francisco, and Düsseldorf. We embrace all ways of working inclusive of remote work, in-office work or hybrid work - we want your best self and will support your work preference based on your needs and Koddi's need.

Koddi has been ranked by Forbes, Deloitte, and the Inc. 5000 as one of the fastest-growing companies in the nation. We're on a mission to forge a better path to discovery through integrity, insights, inclusivity, and innovation. Come join us

  • IT Business Support Specialist

    5 days ago

    Ann Arbor, Michigan, United States Domino Full time

    Dominos Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: were a reshaped, reenergized brand of honesty, transparency and accountability not to mention, great food In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and...

  • Technical Lab Manager

    5 days ago

    Ann Arbor, Michigan, United States Wacker Chemical Full time

    Date:May 31, 2024Location:Ann ArborCompany:Wacker Chemical CorporationDo you want to take responsibility and make a difference with your work? With your expertise, we can achieve great goals together. We are WACKER - Reliable. Determined. Ambitious. As one of the world's most research-intensive chemical companies, we've been making countless products that...

  • Faculty Commons Support Specialist

    5 days ago

    Ann Arbor, Michigan, United States Washtenaw Community College Full time

    Position Description: Why Join WCC?An inclusive, welcoming environment for our students, faculty & staffGenerous Paid Time Off on top of 12 Paid HolidaysAffordable & Comprehensive Health, Dental, Life & Vision Insurance1:1 Employer Match for RetirementWCC Tuition paid for you AND your dependentsTuition reimbursement for colleges outside WCCCheck out our...

  • Customer Repair Support Specialist I

    5 days ago

    Ann Arbor, Michigan, United States STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Our...

  • Technical Sales Representative

    5 days ago

    Ann Arbor, Michigan, United States AMJ Staffing, Inc. Full time

    Technical Sales Representative:Established leader in manufacturing equipment located in Ann Arbor, MI is searching for an External Salesperson. The selected individual will provide direct sales for capital equipment by building an understanding of customer requirements, explaining benefits of products, answering technical questions, creating pricing...

  • Peer Support Specialist

    4 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    SummaryThis is a 1.0 FTE with the Addiction Consult Team (ACT). The peer will be part of an interdisciplinary team which sees patients across the Michigan Medicine emergency departments and inpatient medical floors. The team provides assessment, development of treatment plans, utilizing evidence-based treatments (including medications for opioid use...

  • Peer Support Specialist

    3 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    SummaryThis is a 1.0 FTE with the Addiction Consult Team (ACT). The peer will be part of an interdisciplinary team which sees patients across the Michigan Medicine emergency departments and inpatient medical floors. The team provides assessment, development of treatment plans, utilizing evidence-based treatments (including medications for opioid use...

  • IT Support Technician

    5 days ago

    Ann Arbor, Michigan, United States Rehmann Full time

    We are seeking a talented IT Support Technician to join our Rehmann IT Service Desk team. The IT Support Technician provides tier 1 technical support to all employees including those working from remote locations. Position reports directly to IT Service Desk Manager. How You will Make an Impact at Rehmann: Assist in resolving incidents/service requests...

  • Senior Technical Delivery Manager

    5 days ago

    Ann Arbor, Michigan, United States Domino Full time

    Dominos, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: were a reshaped, re-energized brand of honesty, transparency and accountability not to mention, great food In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and over...

  • Senior Technical Reviewer Water

    5 days ago

    Ann Arbor, Michigan, United States NSF International Full time

    Senior Technical Reviewer Water Description As the Senior Technical Reviewer Water, you will be responsible for performing and approving routine and complex product design and formulation reviews in support of product certification testing. As well as evaluating and approving changes to certified products and determine material extraction testing...

  • Customer Success Specialist

    5 days ago

    Ann Arbor, Michigan, United States NSF Full time

    Job Description NSF is seeking to add a Customer Success Specialist to its growing team. In this role, you will be responsible for reviewing, triaging, routing, and answering inquiries received across all communication channels at NSF. Your role will include providing accurate and timely responses via phone, email or chat to general, non-technical inquiries...

  • Technical Account Manager

    5 days ago

    Ann Arbor, Michigan, United States New Charter Technologies Full time

    Opportunity We are looking for a full-time Client Account Manager to join our high-performance team. Your primary objective will be to strengthen the relationship between New Charter Technologies and its clients. You will plan/schedule regular meetings with a stable of clients, serve as a liaison between technical teams and clients, offer consulting, procure...

  • L1 Support Generalist

    1 month ago

    Ann Arbor, Michigan, United States A2 Hosting Full time

    Are you passionate about delivering world-class customer service? Do you have web-hosting experience and a desire to work remotely? If so, you could be the perfect candidate to join A2 Hosting's fully-remote Support team as an L1- Support Generalist.As a member of our Support team, you'll be at the forefront of providing exceptional customer service to our...

  • L1 Support Generalist

    3 weeks ago

    Ann Arbor, Michigan, United States A2 Hosting Full time

    Are you passionate about delivering world-class customer service? Do you have web-hosting experience and a desire to work remotely? If so, you could be the perfect candidate to join A2 Hosting's fully-remote Support team as an L1- Support Generalist.As a member of our Support team, you'll be at the forefront of providing exceptional customer service to our...

  • Electrical Commissioning Project Engineer

    5 days ago

    Ann Arbor, Michigan, United States FST Technical Services Full time

    FST Technical services commissioning (Cx) division formerly Horizon Engineering Associates, LLP is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, construction, and post-acceptance phases of building projects. We ensure that equipment in mechanical, electrical, plumbing, and associated systems are...

  • Physical Security Specialist

    5 days ago

    Ann Arbor, Michigan, United States Veterans Affairs, Veterans Health Administration Full time

    Summary This position serves as a VA Police Services often serving as the face of the VA and as the first person a Veteran or visitor encounters when entering a VA facility. Provides security and assistance to Veterans, patients, employees, contractors, volunteers, affiliates, visitors, and others who frequent VA facilities daily. Expected to empathize,...

  • Research Lab Specialist Assoc

    5 days ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Summary The Research Lab Specialist Assoc position will support general lab...

  • Child Life Specialist Senior/Intermediate

    5 days ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Summary The Child & Family Life department at C.S. Mott Childrens Hospital is seeking a self-motivated, confident and enthusiastic child life specialist to join our team. Functioning as a member of the health care team, the child life specialist is responsible for supporting pediatric and adult patients and their family members in adjusting to healthcare...

  • Regional Health and Safety Specialist

    5 days ago

    Ann Arbor, Michigan, United States Domino's Pizza LLC Full time

    Company Description Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency and accountability - not to mention, great food In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in...

  • Retail Marketing Specialist

    5 days ago

    Ann Arbor, Michigan, United States C3 Industries Full time

    **Retail Marketing Specialist** Ann Arbor, MI Full-Time High Profile Retail Marketing Specialist **Who we are** At High Profile our product is cannabis, but our most important asset is our people. We believe in hiring locally, offering competitive compensation packages, and giving our employees an opportunity to learn and grow. As a company, we are...