Agent - Front Desk - Call Center
3 weeks ago
Company Description
Job Description
The Guest Service Agent is responsible for answering incoming calls and directing appropriately.
Job Responsibilities:
* Documenting guest information on the reservation which may include in- house requests, billing inquiries and room maintenance calls
* Providing guests with various types of information regarding the property and its amenities/programs
* Listening and document information accurately while on calls
* Responding positively in difficult situations in a high call volume environment
* Maintaining a "can do" attitude and meeting individual and quality standards to achieve departmental/company performance goals
Qualifications
Job Requirements:
* Flexibility and ability to commit to business needs, including but not limited to, overtime and/or shift changes
* Ability to type a minimum of 30 w.p.m. with computer skills in Microsoft Word
* Minimum one (1) year Front Office and/or customer service/ACD Call Center experience required
* Opera trained preferred
* High School diploma or equivalent
* Strong written and oral communication skills
* Language skills additional to English desired but not required
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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