Member Services Associate

2 weeks ago

Dunwoody, United States Peach Puppy Partners LLC Full time
Overview

Scenthound is a revolutionary concept in the pet industry, providing dogs the care they deserve and giving dog parents a simple way to stay on top of their dog's health.

We are hiring a Member Services Associate for our Chstain Square (North Buckhead), Tucker, and Dunwoody, GAScenters.

You will be a key face/voice of the Scenter; personally, connecting with Dog Parents in person, via phone, text and email. You will utilize your customer service skills to assist Dog Parents in booking appointments, educating them on our services and their benefits while building trusted centered relationships- driving both membership growth, retention, and overall Scenter sales.

On occasion, you will be required to provide our Dog Members the routine care they need on a monthly basis by providing the Basic Hygiene service, which includes: Bathing, Ear Cleaning, Nail Trimming, & Teeth Brushing.

We are very focused on Career & Development and so every Member Service Associate has the opportunity to receive training towards becoming a Key Holder (Asst Manager) or Scenter Manager (General Manager) of one of our Scenters.

You will be joining a team of entrepreneurs, offering a competitive hourly wage with tip share - plus medical, dental & vision benefits for you and your dependents (if you work over 30+ hours/week).

Also, we have big plans to grow and you will have the opportunity to grow your career with us as well - so this role could be just the beginning.

Who Are We

Scenthound is NOT an ordinary dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog's overall health and wellness, not only haircuts

Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety.

We inspire the dog-human connection through our North Star and values by helping dog parents maintain clean, healthy dogs.
  • OUR NORTH STAR: We remove barriers so that people can love and connect with their dogs every day.
  • OUR VALUES: Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

Compensation

$15.00 per hour plus a share of tip pool providing a potential additional $4.00 to $6.00 per hour - based on performance with the customers

Benefits:
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Referral program
  • Vision insurance

Benefit Conditions:
  • Waiting period may apply
  • Only full-time employees eligible

Schedule:
  • 10 hour shift
  • Monday to Saturday
  • No evening hours past 7pm

Who Are We Looking For

We are searching for a customer-oriented individual who is hard-working, reliable, and self-motivated A successful Member Service Associate is a team player: perceptive, patient, empathetic to others, adaptable under stress, and a compassionate dog lover Lastly, we are looking for someone who has excellent communication & computer skills.

This Position Requires:
  • Strong customer service experience in a retail or restaurant environment - pet related or membership-based industries preferred.
  • Excellent Written & Verbal Communication Skills
  • Proficient Computer Skills (MacOS, Microsoft Office, internet, e-mail); experience with MyTime CRM is preferred.
  • Strength to lift up to 70 pounds; stamina to stand for long periods of time
  • Willingness to patiently interact with, bathe, and assess Dogs
  • Willingness to maintain a flexible work schedule
  • Reliable transportation
  • Willingness to work in a smoke-free environment

Needing Strong Skills and Abilities:
  • Attention to detail, Willingness to take initiative & adapt when necessary
  • Time-management
  • Ability to self-critique; hold oneself to high standards of task delivery

What Will You Be Doing

Operational Tasks
  • Greet Dog Parents and Perform Intake Procedure & Inspection - selling additional services and/or promotions - setting service time expectations with Dog Parent.
  • Escort Dog Members to/from Grooming area & Lobby.
  • Review S.C.E.N.T. Check comments from Grooming Team, review S.C.E.N.T. Check results/photos with Dog Parent and perform Outtake Procedure - including: Re-Booking appointments, selling memberships, and obtaining payment

Marketing Tasks
  • Answer Telephone and deliver outstanding health & wellness education of Scenthound concept - scheduling Dog Members, based on previous plan history, or membership lead
  • Following up with potential membership leads obtained by Digital Marketing Agency and Walk-In clients
  • Follow up with next 1-2 day unconfirmed appointments and confirm time & service - ensuring accurate and informative customer records.
  • Participate in Street Team Marketing Activities - handing out flyers &/or manning booths at events
  • Advocate for all dogs in our care and in our community

Training & Development
  • Start on a growth path to our Trimmer or Front Desk Receptionist position

Ensuring the safety of dogs and team members at all times

Perform & Adhering to Scenthound sanitary and cleaning practices

Performing other tasks and duties as assigned by the Scenter Manager &/or President

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